Claims Fraud Investigator - Third Party

Job Title :

Claims Fraud Investigator - Third Party

Location :

Bexhill or Leicester (Hybrid)

Welcome to Hastings Direct - Pam Angel - HR Director

We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues.

We provide insurance for over three million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means we've tempted you to find out more about #lifeatHD - we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead.

We understand some people may not apply for jobs unless they feel they tick every box. If you're excited about joining us and think you have some of what we're looking for, even if you're not 100% sure we would love to hear from you.

Role overview

Working as part of a dedicated team, you'll be responsible for investigating suspected fraudulent third-party claims. You'll also be dealing with a caseload of multiple fraud types, gathering evidence and liaising with our panel solicitors to identify fraudster activity and making effective claim management decisions.

Job details - you'll need to have demonstrable experience in :

Working promptly and accurately to gather all the relevant evidence for investigations - including contacting all the involved parties, conducting interviews, reviewing engineer's reports and assessing vehicle damage

Investigating multiple fraud types

Successfully managing and maintaining a live caseload of claims through its lifecycle utilising our systems

Having a proactive attitude towards your caseload of work, having a keen eye for detail and confident communication skills to work as part of a team dedicated to achieving the best possible outcomes

Working in partnership with our panel of legal suppliers to ensure we're reaching the best commercial outcomes for Hastings Direct and our customers

Ensuring that you're meeting customers fair and reasonable expectations and providing fair outcomes

Essential skills / experience :

Previous experience of handling motor fraud claims

Proven background in claims handling and awareness of motor claims processes

Excellent attention to detail as quality is paramount when dealing with suspected fraudulent claims

The interview process

Our interview process involves the below :

Recruiter Screening

Interview with Hiring Leader and another member of the wider Fraud team

As a Disability Confident employer, we're committed to ensuring our recruitment processes are fully inclusive - for more information on the Disability Confident Scheme (DCS), please visit our inclusive business page on our careers website. For this position, we're regrettably unable to accept applications through the DCS due to the extremely high volumes of applications we receive. However, you'll of course have fair access to support and adjustments throughout your recruitment journey.

Benefits :

In addition to a competitive salary you will also receive

Flexible working

• we champion a flexible hybrid working approach - please speak to your recruiter to discuss in more detail

Competitive bonus scheme

Financial wellbeing

Mental wellbeing programme

There's more!

Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Our 4Cs principles are simple : we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion / belief, sexual orientation, gender reassignment or marital / family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

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