Sales Administrator

Purpose of the position

This role will envolve processing customer orders and tracking these through the various stages of production and keeping customers informed on delivery timescales.

Monitoring orders placed by customers both on the e-commerce platform and via email ensuring that these are processed in a timely manner.

Interaction with our growing customer base, receiving incoming customer calls into a busy sales hub, providing a key link between our customers, sales team and our operations.

Supporting the sales team and developing relationships with key customers and sites.

The Sales Coordinator is responsible for

• Preparation of customer quotations and orders accurately and efficiently ensuring a best in class customer experience through the company.
• Interaction with our growing customer base, providing a key link between our customers, sales team and our operations
• Progress chasing of current orders and keeping customers informed of estimated delivery dates and any potential delays
• Monitoring the website for sales activity, assisting customers with the account registration process and provide access to relevant bespoke catalogues
• Liaising with the Finance team to open new customer accounts, ensuring internal paperwork and customer forms are completed accurately
• Developing a good working knowledge of our product range through training and continuous development
• Assisting in the purchasing of products from an agreed supplier database to fulfil customer requirements
• Working with the Sales Hub Manager contributing to a positive customer experience through the sales hub
• Various projects and associated administrative tasks to support the overall Sales Operations team
• Maintaining records and accurate electronic filing systems to meet the requirements of professional bodies and accreditations.

Key activities :

People :

Experience :

Monday to Friday, 8am-4 : 30pm (60 minute lunch)

£14.36 per hour

Location - Wellingborough