Modern Apprentice - Customer Care Officer - ABC12492

Job Purpose :

Before applying for this job, it is important that you read the guidance by clicking on this link and the Job Profile attached. These explain the job role and the type of person we're looking for.

Location : Marischal College, Broad Street, Aberdeen

Duration : Fixed Term, Full Time

The Modern Apprenticeship Programme is targeted at building our workforce of the future. Funding for training is available for applicants aged 16-19 and 20-24 (depending on the framework) and for disabled and care-experienced applicants between the age of 16-29. Please ensure, if you are applying for a Modern Apprentice post, that you meet one of these criteria.

R oles that require PVG Membership

Please note that with effect from 1 April 2023 , where a role requires PVG membership, candidates will be required to meet the cost of the PVG membership . This applies only to roles with a full time equivalent salary of £30,000 and above . (Teaching roles and jobs at Grade 11 and above (currently £31,505 per annum / £ 17.31 per hour)

The Council will pay for the PVG membership cost initially, either £18 for existing PVG scheme members, or £59 for non-members , and this cost will be deducted from an employee’s first FULL month’s salary payment.

job purpose / about the role

The postholder will support and assist with a variety of tasks and projects in the Customer Service Operations team that will widen their knowledge and experience in this service area, alongside completing a Modern Apprenticeship framework.

The postholder will assist in the smooth running of functions pertaining to customer service frontline tea ms, maintaining a consistently high level of customer care. Dealing with customer enquiries in a helpful and friendly manner.

The post holder needs to hold as a minimum :

• Good written / numerical and / or Customer Service skills gained through either Standard Grade s / National 4 qualification(s) or
• Relevant work experience

The postholder is able to demonstrate :

communication

About Us

Please see the Job Profile for further details.

Aberdeen City Council is an equal opportunities employer and we are committed to equality, diversity and inclusion. For further information, please see our Equality, Diversity, Inclusion and Recruitment pack.

Flexible Working

We are happy to talk flexible working and offer flexible working for most roles in the organisation meaning that many of our employees enjoy the freedom of choosing a working pattern that suits them as much as it suits the organisation.

Disability Confident

We are a Disability Confident Employer.  If you consider yourself to have a disability and think you may require a reasonable adjustment to be made for this part of the selection process, or would like further information in relation to reasonable adjustments, please contact  AskHR@aberdeencity.gov.uk .

Armed Forces

We are a forces-friendly employer, have signed the Armed Forces Covenant and are a gold award recipient in the Defence Employer Recognition Scheme.  We have a specific email address for those in the forces, those who have left the forces, as well as their partners / spouses / families :   armedforces@aberdeencity.gov.uk .  We are able to answer questions about jobs and our application / selection process, as well as about our employee support provisions.

Guaranteed Interview Scheme

We have a number of guaranteed interview schemes available to applicants who meet the minimum criteria for the role they are applying for who :

Please note that eligibility to work in the UK is dependent on legal status and all applicants must have the right to live and work in the UK.

Further information can be found at  https : / / www.aberdeencity.gov.uk / services / jobs