Deputy Manager Bristol (0552)

Responsible to : Store Manager

To deputise in the Store Manager's absence, to effectively manage the store, maximising sales to exceed targets.

To deliver outstanding personal customer service whilst motivating and developing the store team to do the same.

To maintain the highest possible standards of merchandising, housekeeping and general safety whilst adhering to, and enforcing, company policies and procedures.

But, most of all…. MAKE PEOPLE SMILE! Through the product, the prices and the service.

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following :

Leadership

• Setting SMART goals for the team, developing staff capability, and role modelling company best practice.
• Calm during periods of high customer volume and manages smooth transitions thereafter to keep the store operating to standard and to set a positive example for the store team.
• Displays a ‘customer comes first’ attitude by training and holding the store team accountable for delivering legendary customer service.
• Manages with integrity, honesty and knowledge that promote the culture, values and mission of Cards Direct.
• Plans, identifies, communicates, and delegates appropriate responsibilities and practices to team members to ensure smooth flow of operations.
• Provides coaching and direction to the store team to take action and to achieve operational goals.
• Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement.

Planning and Execution

Business Requirements

Providing functional expertise and executing functional responsibilities :

Staff Development & Team Building

Providing team members with coaching, feedback, and developmental opportunities and building effective teams :

Summary of Experience

Required Knowledge, Skills and Abilities

Core Competencies

Puts the customer first

Has a relentless focus on the customer. Understands what the customer wants and how to best deliver the experience

Works well with others

Listens and communicates well with others within Cards Direct. Creates a team environment that is positive and productive

Leads courageously

Takes personal responsibility to do the right thing, and persists in times of challenge or uncertainty. Adapts quickly to change and makes timely, thoughtful decisions.

Continuously seek opportunities to improve self and others.

Achieves results

Understands what drives overall business success and is accountable to prioritise and deliver quality results.

Demonstrates knowledge of core products and processes to get results.

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