Customer Sales Assistant

Customer Sales Assistant / Branch Sales Assistant / Branch Sales Coordinator / Customer Sales Expert

Who are we

We are the UK’s leading builders' merchant! With over 500 branches nationwide, we provide a vast selection of products, from timber and bricks to kitchens, tools, and equipment. Our team is friendly, supportive, and inclusive, and we’re passionate about offering excellent career opportunities with plenty of room for growth and skill development. Whether you're assisting customers, working behind the scenes, or delivering goods, there’s always an opportunity to thrive with us. Join us today and discover why we’re the go-to choice for builders!

What you’ll be doing

As a Customer Sales Assistant, you’ll be the face of our branch, delivering exceptional customer service while prioritising safety for both customers and colleagues. Building strong, lasting relationships with customers is key to our success, so we’re looking for someone who is friendly, approachable, and eager to provide a high level of service. You’ll become familiar with many of our customers on a first-name basis!

In this role, you’ll :

Handle customer requests and provide product information

Prepare quotes and assist customers with their purchases to help boost sales

Ensure the smooth and safe movement of products throughout the branch

Maintain a safe working environment by adhering to all safety procedures and policies

Your focus will be on delivering excellent customer service while ensuring that our safety standards are always met.

Who you are

You don’t need prior experience—we can teach you everything you need to know! However, we’re looking for someone who is :

Adaptable, resilient, and driven, with a high energy level and a tenacious work ethic

Comfortable in a busy, fast-paced environment, where no two days are the same

Friendly and outgoing, contributing to a positive and supportive workplace culture for both customers and colleagues

What’s in it for you

By joining the UK’s largest builders' merchant, you’ll have access to a wealth of career development opportunities through our award-winning apprenticeships and training programmes. You’ll also enjoy a comprehensive benefits package designed to support your career and well-being :

Competitive annual salary

Performance-based bonuses to reward your hard work

Save-as-you-earn and Buy-as-you-earn schemes for smart financial planning

Generous contributory pension scheme to secure your future

Exclusive discounts across various Group businesses, including 20% off at Toolstation

Wellbeing support to help you stay at your best

MyPerks discounts at top retailers, restaurants, and more!

Work-life balance :  Enjoy most weekends and all bank holidays off to ensure a healthier work-life balance

How to Apply

Ready to join a company that values its people? Apply today and become part of something bigger! We look forward to hearing from you.

We are an equal opportunities employer and are committed to building a diverse team. We welcome applications from all backgrounds and believe in providing equal opportunities for everyone to succeed.