Complaints Coordinator

As a Complaints Co-Ordinator , you must be adaptable, you will provide essential administrative support to the contract team, This role requires strong communication, organisational, and problem-solving skills, along with a customer-focused mindset and the ability to handle sensitive or escalated issues professionally. You will serve as the central point of contact for receiving, documenting, investigating, and responding to complaints. This role is working 100% in the office, cover maternity leave - 1 year contract to commence asap

THE IDEAL CANDIDATE WITH HAVE EXPERIENCE OF WORKING WITH LONDON OR LOCAL BOROUGHS - THIS WOULD BE A HUGE ADVANTAGE FOR THIS ROLE BUT NOT ESSENTIAL

• Log and acknowledge all complaints related to heating and hot water services in line with contract policies.
• Triage complaints based on urgency, particularly prioritising cases involving vulnerable tenants or complete service loss.
• Liaise with engineers, contractors, and service teams to investigate and resolve complaints promptly.

Ensure clear and empathetic communication with residents / tenants, keeping them updated on the progress an...