Claims Handler

Claims Handler

Manchester - Hybrid (at least 50% office-based)

Full Time, Permanent Position

Direct Line is evolving. Across every part of our business, teams are embracing new opportunities and putting customers at the heart of everything they do. Whether you're already part of Direct Line or thinking about joining us, you'll have the chance not only to be recognised for your skills, but also to build on them and be empowered to do your very best.

What you'll be doing

As a Claims Handler, you'll take ownership of commercial claims from start to finish - validating, investigating and negotiating to reach the best possible outcome. You'll work proactively to move claims forward, choosing the right settlement route while balancing great customer experience, revenue generation and cost control.

Reporting directly to the Commercial Property Claims Team Leader, you'll :

Triage new technical and / or large claims - including Property, Subsidence, Environmental, Liability, Injury and Motor.

Handle retained technical claims end-to-end.

Spot, investigate and manage potential fraudulent claims.

Investigate and negotiate indemnity and liability, identifying opportunities for recovery.

Manage litigated cases, working closely with in-house and panel lawyers.

Own and manage risks in line with the Direct Line Group risk framework.

Control indemnity spend and reserving through effective negotiation.

Manage customer and third-party expectations throughout the lifecycle of each claim.

Maximise revenue generation, cost control and recovery opportunities to secure the best settlement.

Work within regulatory timescales and guidelines.

Act as a technical mentor and referral point to support capability development within the team.

Keep customer experience at the heart of every decision, following Treating Customers Fairly principles.

Contribute to meeting all departmental targets and measures.

Our hybrid model offers a 'best of both worlds' approach. When you'll be in the office depends on your role and team, but colleagues spend at least 50% of their time in the office.

What you’ll need

Solid experience handling insurance claims.

Good understanding of indemnity, liability and recovery principles.

Good awareness of risk and the ability to follow our processes and guidelines.

Benefits

We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle :

9% employer contributed pension

50% off home, motor and pet insurance, plus free Green Flag breakdown cover

Additional optional Health and Dental insurance

EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way

Generous holidays

Buy as you earn share scheme

Employee discounts and cashback

Plus, many more

We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like – and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live.

Be yourself

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.

We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

Hours : 35 hours

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