Maintenance Manager - London

Maintenance Manager - London

room2 is the world's first hometel brand; designing beautiful net-zero hotels which enable both our guests and employees to become the best version of themselves, whilst giving more than we take to our local & global communities. We are a family-run organisation focussed on providing world-class guest experiences and with a pipeline of growth to 2030 it's a great time to start your journey with us.

Purpose of the role

The Maintenance Manager is responsible for overseeing all aspects of a room2 hometel's building maintenance, including planning and executing preventative maintenance schedules, leading a team of maintenance staff, managing repair needs, coordinating with external contractors, ensuring compliance with safety regulations, and maintaining the hometel's facilities to a standard that provides a comfortable and safe guest experience

Key Responsibilities

People

Delivering a personal and memorable customer service when interacting with guests

Complete, arrange and monitor all team H&S training

Ensuring any Fire Life Safety issues are resolved immediately

Ensuring the relevant First Aid commitments are adhered to at all times

Positive communication with guests, maintenance team and operational Managers

Leading, coaching and mentoring maintenance team members to support their development

Sharing knowledge and best practice across the room2 Maintenance Manager population

Places

The day-to-day upkeep of all areas of the hotel

Conduct regular inspections of hotel facilities, including guest areas, to identify potential maintenance issues and ensure compliance with safety standards

Daily, Weekly and Monthly H&S Checks and Audits

Responding to maintenance requests promptly, coordinating or completing the necessary repairs with internal staff or external contractors; this may include tasks ranging from fixing minor plumbing issues to painting & decorating

Develop and implement preventive maintenance schedules for all hotel facilities, including HVAC systems, plumbing, electrical, and guest room amenities.

Logging maintenance issues using the relevant software

Planet

Putting the planet in the forefront of all business decisions

Taking part in all company social responsibility initiatives

Being an advocate of all our our values

Record and document monthly energy consumption

Research and implement opportunities to reduce energy consumption

Manage maintenance budgets, track expenses, and make socially responsible decisions regarding repairs and replacements

Technical Knowledge

Strong understanding of building systems, including plumbing, electrical, HVAC, and basic carpentry skills.

Proven ability to lead and motivate a maintenance team.

Effective troubleshooting and decision-making capabilities to address maintenance issues promptly.

Ability to prioritize tasks, manage schedules, and maintain accurate records.

Commitment to providing excellent service to guests by addressing maintenance concerns efficiently.

Previous experience in maintenance management in a hotel setting

Background in building maintenance and repair practices

Familiarity with relevant maintenance software and system

Direct Reports

Assistant Maintenance Manager

Maintenance Assistants

Painter and Decorators

What's in it for you :

We're a team of people-focussed individuals, creating an environment where our guests and team always feel comfortable and able to be their best. You'll also receive :

1 free night stay at any of our properties per year, with generous employee discount thereafter

Competitive salary and discretionary bonus scheme

Pension scheme

Loyalty rewards and referral bonuses

Company sick pay scheme

2 paid volunteer days per year and annual fundraisers for charities aligned to our core pillars

Additional annual leave with length of service

Cycle to work scheme use of gym facilities in our hotels

Access to activity workshops we host for our guests and the community

Employee Assistance Programme for you and your immediate family

Regular social activities including monthly people & planet focused engagement activities

Personal development programmes and opportunities to grow as we do

Click apply to complete your application.