General Manager Operations

Job Description

ABOUT THE ROLE

We are recruiting an experienced General Manager to lead the day-to-day and strategic operation of a leading late-night events venue, Colour Factory. This senior post carries full responsibility for operational delivery, licensing and compliance, financial control, staff leadership, facilities, bar operations, and external stakeholder management. The remit includes shaping culture, setting standards, and ensuring the venue runs safely, efficiently, and to a consistently high level for artists, audiences, partners, and neighbours.

Experience overseeing food court or kitchen operations, including multiple traders and food

hygiene compliance, is desirable but not essential.

KEY RESPONSIBILITIES

Operational leadership

• Act as the central point of coordination for all departments, ensuring smooth pre-event, live, and post-event operations.
• Hold or obtain DPS status, uphold the premises licence, and ensure conditions are met at all times.
• Lead incident management and post-incident follow up, including statements, reports, evidence collation and authority liaison.
• Maintain robust SOPs for opening, trading, cash handling, alcohol service, guestlists, queues, searches and close-down.

Safeguard the customer journey from entry t...