Site Manager

A new exciting opportunity has arisen for a full-time site manager to join our growing team, a leading Facilities Management company working with a prestigious customer. The ideal candidate will have a proven track record within soft services facilities management within large distribution centres or large space cleaning, with a clear understanding of the soft services infrastructure and its functionality to the customer. You will be leading a large janitorial team delivering the highest compliance of hygiene and all health and safety routines. You must be someone who displays key strategic leadership skills, including resilience, collaboration, empathy, motivation and the ability to adapt your communication skills to suit the needs of your team and the customer.

Role Responsibilities

• Deliver in accordance with the FM strategy, site service charter and service level agreement to monitor key elements of the FM service.
• Manage onsite FM projects specific as agreed with the Project Team.
• Provide a key interface between on-site customer and the contracted service providers on a day-to-day basis.
• Monitor and report service level agreements and key performance indicators internal and external.
• Monitor supply partners service delivery and customer interface on a day-to-day basis.
• Financial tracking and reporting to ensure all services are delivered within agreed budgets and service levels.
• Provide continuous improvement review and development of initiatives to improve or rationalise hard services to achieve optimum performance and full customer engagement.
• Own and manage departmental audits, statutory compliance plans to achieve and maintain legal status.
• Develop and maintain relationship with the customer to ensure expectations are met whilst working within defined specifications.
• Manage all employee relations issues in accordance with company HR policies and in consultation with an HR representative, recognising and valuing diversity in all cases.
• Train and induct all colleagues in their role, the standards expected and company policies, procedures and guidelines.
• Ensure all colleagues are trained in, and adhere to relevant Health, Safety and COSHH policies and procedures.
• Respond appropriately to emergencies or urgent issues as they arise.
• Maintain and develop customer relationships.
• Make decisions based on the impact to ongoing customer relationships.
• Overcome obstacles to achieve customer expectations.
• Take account of customers' needs when prioritising and adapt accordingly.
• Use initiative to overcome obstacles.
• Improve performance by setting and reviewing standards.
• Coach others to ensure they meet their objectives.
• Address performance issues quickly and constructively.
• Build respectful and professional working relationships.
• Work effectively across different regions and departments.
• Share best practice throughout whole team.
• Celebrate team / individual success.
• Negotiate and influence using logical argument.
• Adapt communication style / language to a situation / audience.
• Acknowledges the values and options of others in conversations.
• Respond flexibly and quickly to changing circumstances.
• Propose and develop new methods and approaches.
• Support others through change.

Role Requirements

TC Facilities Management (TCFM) began over 55 years ago when Trevor Cripps had a vision to provide services to other companies, this first venture was destined to grow and it did! Moving from a small business, TCFM quickly grew to now be in the top two percent of contract cleaning in the present day. We rely on our colleagues to deliver the best possible service to our customers and your role is vital to our continuing success. No matter what area of the business you join, your contribution will be valued and recognised.

Why should you apply?

This will be a full-time role working 40 hours per week across a 5 out of 7 working pattern (including evenings and weekends) where flexibility is vital to be successful within this role.

The successful candidate will receive a competitive salary of £38,000 to £40,000 per annum.

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