Quality Manager

A fantastic opportunity to join an established group of companies within a new and rapidly growing division of the business as a hands-on Quality Manager.

The Quality Manager will be responsible for maintaining and developing the company’s quality and environmental management systems in line with group and international standards. The role includes ownership of the New Product Introduction process, resolution of customer quality issues, and leadership in sustainability and compliance systems and activities.

The Quality Manager Role :

• Ensure compliance with the Global Quality System framework, including maintenance, auditing, and policing (ISO 9001 and ISO 14001).
• Lead and manage the New Product Introduction (NPI) process, ensuring compliance with the gateway system, feasibility assessment, testing, and product validation.
• Oversee the effective and timely resolution of customer complaints, providing support to ensure customer satisfaction.
• Ensure adherence to internal compliance policies and procedures.
• Champion the company’s sustainability agenda, including SBTi commitments, emissions measurement and delivery of sustainable products aligned with customer and market requirements.
• Drive the implementation and management of Integrated Management Systems (ISO 9001, 14001, 45001, and 14064).
• Identify and implement systemic and product-based improvements to enhance business performance.
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