Customer Service Agent (Outbound Client Care & Quality Calls)

Be the voice that makes customers smile

If youre the kind of person who can brighten someones day in the first 10 seconds of a phone call, we want to hear from you.

At Sentrex, customer service is not a support role its a core part of how we deliver brilliant service, protect our reputation, and retain customers. Youll be calling our customers to check theyre happy, building genuine relationships, capturing feedback, and making sure anything that needs fixing gets sorted fast.

This is an outbound customer care role (not cold sales).

What youll be doing (the fun + meaningful bit)

• Making friendly outbound calls to our customers to check satisfaction and strengthen relationships.
• Following a structured call programme including welcome calls, first-week check-ins and ongoing monthly service calls.
• Recording outcomes clearly in our CRM / service systems, including satisfaction scores (1–5) and notes.
• Logging issues and raising cases when needed, then chasing actions through to resolution with our Account Managers / Operations team.
• Handling customer enquiries and complaints calmly and professionally, using the escalation process

What were looking for

Why this role is important

Your calls help us measure satisfaction, spot issues early, and keep standards high — its a role with real impact across the business.

Our Hiring Process