Complex Case Manager

Main area : Complex Case Manager Grade NHS AfC : Band 6

Contract : Permanent - Working 5 days out of 7 (including some weekend work)

Hours : Full time - 37.5 hours per week

Job ref : 435- CIC-002-25

Employer : East Lancashire Hospitals NHS Trust

Employer type : NHS

Site : Fusion House

Town : Blackburn

Salary : £37,338 - £44,962 per annum

Salary period : Yearly

Closing : 05 / 03 / 2025 23 : 59

Complex Case Manager

NHS AfC : Band 6

At East Lancashire Hospitals NHS Trust, our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high-quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work.

Job overview

The post holder will assist and provide a proactive and efficient Complex Case Management Service for all adult patients across all ELHT hospital sites. They will provide education and advice to maintain a high standard of discharge planning processes and promote timely access to health and social care resources to enable the safe and effective discharge of patients from hospital. The role involves working in partnership with other interdependent teams and services across the Health and Social Care Economy involved in the discharge planning of patients.

Main duties of the job

• Provide pro-active and responsive support to the Head of Complex Case Management.
• Work across all ELHT sites to meet the needs of an efficient Complex Case Management Service.
• Advise, assist, and navigate ELHT staff through the discharge planning process to facilitate a safe and timely discharge from hospital.
• Act as a resource for ward staff at all levels and other multi-disciplinary professionals to ensure a consistent and informed approach to discharge planning.
• Provide proactive input to all wards to ensure length of hospital stay is determined by clinical need and not by organisational resources.
• Promote and maintain effective communication channels between all Health and Social Care departments / agencies.
• Advise and support staff to initiate early discharge planning for patients with vulnerable / complex needs.
• Identify, progress chase, and monitor delayed discharges and lost bed days within the patient journey.

Working for our organisation

At East Lancashire Hospitals NHS Trust, our vision is to be widely recognised for providing safe, personal and effective care. We provide high-quality services and treat over 600,000 people across East Lancashire and the surrounding area.

Detailed job description and main responsibilities

Person specification

Dear Potential Applicant,

Please note that the salary advertised is for full-time hours. If this post is less than 37.5 hours per week, the salary will be pro-rata. New entrants to the NHS will normally commence on the first pay point of the relevant band.

This vacancy may close before the closing date if sufficient applications have been received. Therefore, it is advised to complete your application as early as possible.

Please ensure you check the email account from which you apply regularly as we will use this to contact you regarding your application.

Shortlisting is completed anonymously with candidates assessed against the essential criteria for the post. Only applicants who can clearly demonstrate how they meet our person specification criteria will be short-listed.

Disclosure and Barring Scheme (DBS)

If the role you are applying for is identified as controlled or regulated activity, any offer of employment is provisional upon a satisfactory DBS check being obtained.

The healthcare sector is exempted from the Rehabilitation of Offenders Act 1974.

In line with other NHS organisations in the North West Region, the Trust is now passing the charge for undertaking a DBS check on to candidates if they are successfully appointed. Candidates can choose to pay this over 1-3 months as a deduction from their monthly salary. However, if you are applying for a post as a BANK worker, the payment must be made in full at the time of employment checks.

The cost of an Enhanced Disclosure will be £55.38 and for a Standard Disclosure will be £27.38.

This cost is not applicable for a Volunteer post.

The Trust is an equal opportunities employer, committed to improving the working lives of our staff and operates a 'Zero Tolerance' policy to aggression, violence, bullying, and harassment. We aim to employ a workforce that reflects the diverse communities we serve.

We welcome applications from everyone irrespective of ethnic origin, gender, age, gender identity, sexual orientation, religion, marital status, disability, or social background.

We especially welcome applications from members of our black, Asian, and minority ethnic (BAME) communities, as we have identified that ELHT has an under-representation of BAME employees. Appointments will be made on merit.

Applicants who have a disability and meet the essential criteria for the job will be interviewed if they indicate they wish to be considered under the Guaranteed Interview Scheme.

If you require a reasonable adjustment at any stage of the recruitment process, please make the recruitment services team aware as soon as possible.

Employer certification / accreditation badges

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

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