Jobs in Blackburn, england, united kingdom
Last updated: 17 hours ago
Chubb Fire & Security have an exciting opportunity for a.Customer Experience Shift Manager.Customer Excellence Contact Centre.
Inbound Customer Experience operation (Monday to Friday), on a full tim...Show moreLast updated: 30+ days ago
Are you a finance professional who thrives on driving change and delivering projects? We're seeking a Senior Finance Manager - Projects to join our growing team.
You'll lead the delivery of medium t...Show moreLast updated: 18 days ago
Axon Moore are exclusively partnering with an excellent business in Blackburn as they continue to expand their operations.
This position is ideal for a commercially focused and motivated individual ...Show moreLast updated: 23 days ago
Mechanical Maintenance Engineer.A fantastic opportunity has arisen a mechanical maintenance engineer to join a large manufacturing and process plant.
The company has seen year on year growth with gr...Show moreLast updated: 23 days ago
OutThere RPO are supporting our client specialising in supplying, servicing and maintaining high performance doors, to recruit a Business Development Manager.
This role is based in the North, with o...Show moreLast updated: 30+ days ago
Service Care Solutions are working with a Client based in Blackburn who require an experienced Administrator for a temporary contract.
This is a full time role working 9AM-4PM.We are looking for an ...Show moreLast updated: 30+ days ago
Are you an experienced Overhead Linesmen seeking a new role? A leading electricity distribution network operation is on the lookout for a highly skilled and experienced Overhead Lines Trainer to jo...Show moreLast updated: 13 days ago
We are looking for a results-driven Delivery Assurance Lead to ensure the successful execution of a complex, multi-workstream programme.
You will act as a key driver of delivery performance, identif...Show moreLast updated: 5 days ago
Our client is seeking a German Speaking Accounts Payable Specialist to join their expanding Transactional Finance Team.This full-time, permanent role based in Blackburn offers an exciting opportuni...Show moreLast updated: 30+ days ago
We are currently seeking dedicated and motivated individuals to join our production team as Assemblers.If you have an eye for detail and enjoy working in a fast-paced environment, we'd love to hear...Show moreLast updated: 17 hours ago
Primary Teacher - Year 5 Class (Fixed Term)Outstanding School | Supportive Team | Creative & Nurturing EnvironmentStart : June 2025 or ASAP | Until : April 2026Exclusively Managed by Veritas Educatio...Show moreLast updated: 9 days ago
Fire & Security Service Engineer (CCTV, Access Control, Fire & Intruder Alarms) – Blackburn - £38,000-£40,000 Per AnnumFire & Security Service Engineer (CCTV, Access Control Fire ...Show moreLast updated: 7 days ago
Senior Finance Manager, Projects, Blackburn, up to £68K.Join a newly created Projects team within the large finance function of an ambitious, successful business in Blackburn.You will manage improv...Show moreLast updated: 30+ days ago
Are you looking to build a career working in an office environment?.Does a future in HR sound exciting?.If so, this opportunity could be for you!.
Due to a severe skills shortage in the marketplace,...Show moreLast updated: 10 days ago
Prestigious opportunity with a Market Leading Global Retail organisation for a Data Engineer to join our success story in Blackburn.
Following a period of significant growth, we are expanding our te...Show moreLast updated: 6 days ago
Senior Software Developer (Full-Stack).Blackburn, BB1 2FA – Office Based.Dependant on experience) + Bonus.EG Group are excited to announce a vacancy for a Senior Software Developer to join ou...Show moreLast updated: 11 days ago
Our client is looking for a Sales Support Coordinator to come and join their growing finance company at their purpose-built office in Blackburn.
This is a great opportunity to join an established bu...Show moreLast updated: 27 days ago
SMART REPAIRER OTE : £45,000 Smart Repairer details : Basic Salary : £32,000 Working Hours : 42.Hours Monday-Friday Location : Blackburn Talented and efficient SMART Repairer t...Show moreLast updated: 21 days ago
We are seeking a proactive and strategic.Business & Partnerships Officer.Sustainable Communities team in.This pivotal role focuses on building strong relationships with local employers to secur...Show moreLast updated: 2 days ago
- Promoted
Customer Experience Shift Manager
Chubb Fire & Security UKBlackburn, England, United KingdomFull-time +1
- Promoted
Senior Finance Manager - Projects
Agility ResoucingBlackburn, England, United KingdomFull-time
- Promoted
Finance Business Partner
Axon MooreBlackburn, Lancashire, United KingdomFull-time
- Promoted
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Pioneer SelectionBlackburn, Lancashire, UKPermanent
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OutThere RPOBlackburn, England, GBFull-time
Quick Apply
Administrator
Service Care SolutionsBlackburnFull-time +2
Overhead Lines Trainer
First Recruitment GroupBlackburn, ENG, UKPermanent
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Delivery Assurance Lead
Spectrum Searchblackburn, lancashire, north west england, United KingdomTemporary
German Speaking Accounts Payable Specialist
Robert Walters CareersBlackburn, Lancashire, UKFull-time +1
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Multi Task RecruitmentsBlackburn, England, United KingdomPermanent +1
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Veritas Education RecruitmentBlackburn, Lancashire, United KingdomFull-time +1
Fire & Security Service Engineer
HP4 Recruitment LtdBlackburn, Lancashire, UKFull-time +1
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Hays PLCBlackburn, England, United KingdomFull-time
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e-Careers LimitedBlackburn, England, GBFull-time
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EG GroupBlackburn, ENG, UKFull-time +1
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US NetworkBlackburn, England, United KingdomFull-time
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Customer Experience Shift Manager
Chubb Fire & Security UKBlackburn, England, United Kingdom30+ days ago
Job type
- Full-time
- Permanent
Job descriptionProvide support, motivation, and direction to both the Out of Hours Team Leaders and Customer Experience Advisors. Lead the activities and work volumes to ensure the business metrics are delivered, driving productivity, absence management, and workflow management. Support the improvement of business performance in the Out of Hours Team. Identify non-productive hours with a view to improving efficiencies and performance. Monitor and evaluate team performance, providing feedback and coaching as needed. Ensure adherence to company policies, procedures, and quality standards. Handle escalated customer inquiries and complaints, resolving issues promptly and effectively. Prepare and analyse performance reports, identifying areas for improvement. Conduct regular team meetings and 1 : 1s. Maintain a positive and motivating work environment. Assist in the recruitment, onboarding, and training of new staff members. Bring Energy & Passion : Taking your team on a journey by demonstrating a strong work ethic. Influential Leader : A real passion for developing people. Solution Focused : Demonstrating the ability to make decisions and be accountable for the outcome. Strong Influencing Ability : Ability to develop team members through performance management. Exceptional Communicator : Communicates with credibility, clarity, and understanding. Flexibility : Prepared to be on-call for serious issues and emergencies. Results Oriented : Experience in working in a results-focused environment.
Chubb Fire & Security have an exciting opportunity for a Customer Experience Shift Manager to join our Customer Excellence Contact Centre based in Blackburn (BB1 2PR) , managing an Inbound Customer Experience operation (Monday to Friday), on a full time, permanent basis.
SALARY : £37,000 - £42,000 per annum + Benefits
- 25 days holiday, plus bank holidays
- Free Onsite Parking & Cycle to Work Scheme
- Company Pension Scheme
- Life Assurance (4 x Basic Salary)
- Free Mortgage Advice
- Online GP Appointments
- Employee Referral Scheme (£1000)
- Employee Scholarship Scheme
- A Central Benefits Platform offering a wide variety of discounts
- Health & Wellbeing Resources
- Bravo Awards : Recognising outstanding contributions from all employees and encouraging excellence
What You Will Be Doing As A Customer Experience Shift Manager (Contact Centre)
As a Customer Experience Shift Manager, you will oversee the operations of our Out of Hours Customer Experience Team. This role involves managing a versatile, multi-skilled and multi-workflow, 24 / 7 team of Customer Experience Leaders and Advisors. You will also be responsible for handling any escalated customer issues and provide support and guidance to the team, driving high levels of customer satisfaction and meeting performance targets.
WORKING HOURS : 37.5 hours per week | Monday to Friday
What We Would Like You To Bring
You will be an enthusiastic, charismatic, and influential leader with a real passion for developing people. The ideal candidate will come from a volume contact centre background, with the ability to identify areas for continuous improvement and make sound operational decisions based on analytical data.
Chubb - A Place Where You Can Lead Your Career!
Additional Information
Established over 200 years ago, Chubb Fire & Security is a global business driven by keeping people and the world safe. We provide essential systems, equipment, and services, from digital CCTV surveillance and intruder alarms to fire detection and suppression systems. We offer a full range of innovative products and services to a broad range of customers, from local independent businesses to many of the FTSE 100 companies.#J-18808-Ljbffr