Retail Development Manager - Multi-Site (Boots Covent Garden, 37.5 Hours)

Retail Development Manager – Multi‑Site – Drunk Elephant & Shiseido

Location: London

About Shiseido Brand

Recently voted as No5 most trusted brand in Health & Beauty worldwide, Shiseido has defined the concept of beauty and spread its knowledge and power across the world. Heralding an army of devoted followers, we feel that by inspiring empathy, beauty can become a positive force in the world, and guide the next generation boldly into the future.

About Drunk Elephant

We are committed to using only ingredients that either directly benefit the health of the skin or support the integrity of our formulations. We never take into account whether something is synthetic or natural, instead choosing ingredients based on biocompatibility. We are part of the Shiseido Group, and in joining Drunk Elephant and Shiseido – you join an incredible group network of brands, where developing our people is at the heart of our business.

Responsibilities

Working across key retail locations, this role will allow you to combine your passion for artistry with commercial objectives. You will drive your personal sales targets, building strong relationships with retailers to create opportunities for events and brand promotions, whilst educating retailer staff to empower them to meet their sales targets independently.

Reporting into an Area Sales & Education Manager, this role requires someone who is comfortable working independently as well as being part of the team when in store. This is a permanent position, covering West London region. Additionally, you will have a designated home store where you will work at least one day per week. You will also visit stores within your assigned region and on occasion travel outside the area as needed to support the business.

Key responsibilities include achieving personal sales targets, conducting makeup services, and collaborating with store teams to improve performance. Leading artistry events, identifying opportunities for customer acquisition, and developing event strategies in partnership with management. Additionally, you will focus on training and coaching store consultants on NARS products and techniques, supporting product launches, and participating in advanced artistry training. Operational duties include managing stock files, overseeing Point‑of‑Sale materials, and ensuring store maintenance for optimal efficiency. This role requires strong relationship‑building skills with store managers and beauty consultants to enhance collaboration and sales performance.

Background

• Working within the retail and beauty industry in varied locations
• Proven high level of artistry experience through portfolio (online or offline)
• Goal‑oriented with a strong commercial mindset
• Excellent relationship building and networking, communication, and organisational skills.
• Understanding of coaching and people development
• Flexible with working days including weekends and evenings
• Presentation skills that are confident, vibrant, and engaging
• Sales and performance reporting and analysis

Benefits

• 30 days holiday, including bank holidays, increasing with service
• Generous discretionary commission scheme
• Contributory pension scheme – 5% employer contribution
• Enhanced parental allowance
• Life Assurance up to 2× your salary
• Access to Retail Trust
• Annual performance and development reviews so you know your career is going in the right direction

Our Values

• THINK BIG
• TAKE RISKS
• HANDS ON
• COLLABORATE
• BE OPEN
• ACT WITH INTEGRITY
• BE ACCOUNTABLE
• APPLAUD SUCCESS

Inclusion Heroes

Together, we can build a vibrant and dynamic team that reflects the diverse world we serve.

We are committed to fostering an inclusive and diverse workplace where all employees feel valued, respected, and empowered. We believe that a diverse workforce enhances our creativity, innovation, and overall success.

We welcome applications from individuals of all backgrounds, regardless of race, ethnicity, gender, age, sexual orientation, disability or religion and are proud to promote a culture which supports and appreciates people from all backgrounds. We are always open to flexible working, part time arrangements and any adjustments which you might need to get the best experience whilst at work.

We are dedicated to providing equal employment opportunities and ensuring that our hiring practices reflect our commitment to diversity and inclusion.

We are proud to be recognised as a disability confident employer and have a number of internal employee forums which promote advocacy for our teams. If you need any support or adjustments during your application, please get in touch with us and we will be happy to support you.

Hiring Process

Once you have applied for the role, we will screen your CV. We will do our best to get back to all candidates who apply, however in some cases it may not be possible due to the high volume of applications. If you have not heard back from us within 30 days of your application, unfortunately this may be you have not been successful on this occasion.

If your CV is shortlisted, then you will be contacted by the hiring manager to explore your motivation, suitability and role expectations. Successful applicants will be invited to at least 1 interview. Preferably, we would like to meet you in person and give you the opportunity to test your commute as well as see your potential place of work! If you are successful at interview, you will be required to have an instore trade test.

All applicants must have the right to live and work in the UK.

• Why not follow our Shiseido UKI LinkedIn page to learn more about our culture