Customer Service Representative

Overview

This position will be responsible for supporting our Parts Department's efforts by acting as the voice of the customer and acting as a liaison between the Hussmann parts team and factory to satisfy customer requests and resolve issues. The Customer Service Representative must ensure that customer specifications and requests are met by entering, collecting, forwarding, and troubleshooting problems/issues as needed.

Responsibilities

• Responsible for outbound communications with customers regarding their warranty orders, effectively managing customer interactions and clearly communicating customer requirements to internal teams.
• Documenting and reporting findings/feedback on customer follow‑up contacts to leadership; identifying problems/trends and presenting resolutions/improvements.
• Monitoring, expediting and following up on order changes, specialty and delayed shipment items.
• Processing invoicing and credit requests as necessary, ensuring proper documentation and adherence to process.
• Utilizing Hussmann’s Parts Oracle System to capture customer information, generate proposals and monitor order processing.
• Communicating issues related to product delivery with customers to ensure accurate and acceptable transaction completion.
• Working with Parts Representatives to monitor the shipment process of orders.
• Assisting in maintaining the integrity of customer and transaction data.
• Assisting in maintaining the integrity of information for the Warranty Parts Ordering and Tracking Systems.
• Monitoring and maintaining processes/workload related to freight claims and returns.
• Working in a fast‑paced environment, managing multiple projects and flexing to business needs based on additional assignments.
• Acting as the voice of the customer (VOC) and holding the Performance Parts Team accountable to provide best‑in‑class products and service.

Qualifications

• High School Diploma; Bachelor’s Degree Preferred.
• Minimum 0‑2 years of customer service experience.
• Flexible to work outside normal working hours and weekends.
• Intermediate to advanced proficiency in Microsoft Office Suite.
• Strong communication skills, verbal and written.

Preferred Skills

• Work effectively in a diverse team and fast‑paced environment.
• Ability to manage multiple, competing priorities/tasks in a fast‑paced work environment with high attention to detail.
• Strong organizational and time‑management skills.
• Ability to meet short‑ and long‑term deadlines.
• Bi‑lingual in English/Spanish is a plus.

Benefits & Perks – What’s In It For You

• Health Benefits – Offering medical, dental, vision, and prescription plans, plus Health Savings Account and Flexible Spending Account options.
• Voluntary Benefits – Life, accident, critical illness, disability, legal, identity theft, and pet insurance.
• Hussmann Retirement Savings & Investment Plan – 401(k) plan with company matching contributions and immediate vesting.
• Paid Time‑Off Benefits – Paid time off, stewardship, and parental leave.
• Educational Assistance – Tuition reimbursement for job‑related courses after six months of service.
• Health Management and Wellbeing Programs – EAP, virtual health management, chronic condition, and tobacco cessation.

About Hussmann

For over a century, Hussmann Corporation has been a global leader in commercial refrigeration equipment—delivering solutions that meet the demands of the modern food retailing industry. Headquartered in St. Louis, MO, Hussmann offers a diverse range of products and connected solutions designed to enhance operational efficiency, optimize visibility of merchandise, and keep food fresh. With a nationwide network of skilled technicians, Hussmann goes beyond manufacturing—a trusted partner, relentlessly driving customer success. For more information about Hussmann, please visit www.hussmann.com. Hussmann is a subsidiary of Panasonic USA.

Hussmann is proudly committed to creating an inclusive environment. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, national origin, genetics, medical condition, or any other characteristic protected by law.