Customer Service Advisor - Payroll Services
Location : Chester City Centre Hybrid (3 Days Remote, 2 Days in Office - Mondays & Thursdays)
Temp to Perm
Pay : £12.05ph
Hours : Rotating shifts of :
- 8 : 00 AM - 4 : 30 PM
- 9 : 00 AM - 5 : 30 PM (1-hour unpaid lunch)
Are you an excellent communicator who thrives in a fast-paced environment? Do you enjoy helping others and are quick to pick up new skills? If so, my client wants you on their team!
My client is experiencing a period of growth and is therefor looking for a motivated Customer Service Advisor to join their Payroll Services team. This is a fantastic opportunity to develop your skills in a supportive and dynamic environment.
What You'll Do :
Handle Contractor Queries : Manage incoming calls from contractors who are already registered and require payroll services again.Customer Service Excellence : Provide high-quality customer support, answering general queries including tax-related questions (full training provided).Outbound Engagement : Actively dial out to contractors, making productive calls to chase registration forms and assist them with payroll services.Administrative Tasks : Complete essential admin work, such as sending out contractor payslips and managing contractor data.Multi-Tasking in a Busy Environment : Expect 60-80 calls on busy days, with a focus on admin tasks during quieter periods.Key Skills & Requirements :
Strong customer service skills with attention to detail and accuracy.Ability to handle high call volumes while remaining positive and solution-oriented.Quick learner who thrives in a fast-paced, team-driven environment.Organized and reliable with good time management skills.This role may also suit someone looking to get into a office based customer service role as transferable skills gained in another industry could be used here.Perks & Benefits :
Hybrid Working : Enjoy the flexibility of working 3 days from home and 2 days in our office (Mondays & Thursdays).Comprehensive Training : Up to 6 weeks of hands-on training to ensure you're set up for success.Supportive Team : Join a positive, growing team where your contributions are valued.If you're looking to be part of a growing company where you can develop and thrive, apply today!
Note - Please do not apply if you cannot reliably commute to Chester, this is not a totally remote role.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.