Stock Controller & Warehouse Service

Stock Controller & Warehouse Service Administrator

Charity Road, Sutton-in-Ashfield

Permanent | Monday-Friday (rotating shifts between 7am-6pm)

Salary: £25,396.80 per year

Join a fast-paced and growing logistics business where no two days are the same. We're looking for a proactive Stock Controller & Warehouse Service Administrator to support our warehouse operations, stock accuracy and customer service functions.

This role is approximately 50/50 warehouse-based and administrative. Stock control is the priority, and during quieter customer service periods you'll be expected to move straight onto the warehouse floor to support checks and operational activity.

Key Responsibilities

Stock Control & Warehouse Operations

• Maintain accurate stock control across the warehouse
• Produce and review inventory and stock reports
• Carry out cycle counts, quality checks, batch checks and date checks
• Complete weekly warehouse stock audits
• Investigate and resolve stock discrepancies
• Support general warehouse operations during downtime, including container unloading and stock movements
• Work safely at all times, following warehouse and H&S procedures

Customer Service & Administration

• Act as a point of contact for customer queries relating to orders, deliveries and returns
• Accurately process customer orders using internal systems
• Coordinate with warehouse and transport teams to ensure timely and accurate dispatch
• Liaise with couriers and transport providers, tracking deliveries and resolving issues
• Investigate and resolve customer complaints, escalating where necessary

What You'll Need

Essential

• Proven experience in a warehouse setting, with comfort working in cold environments.
• Experience with stock control processes
• Strong administrative skills with high numerical accuracy
• Customer service experience
• Ability to work on your own initiative and manage changing priorities
• Comfortable working both at a desk and on the warehouse floor
• Strong attention to detail and a safety-aware mindset

Desirable

• Experience using a Warehouse Management System (WMS)
• Transport or logistics experience
• Scissor lift qualification

Personal Qualities

• Organised and methodical
• Proactive and reliable
• Strong problem-solving skills
• A positive team player

Why Work With Us?

• Salary of £25,396.80 with annual reviews to recognise your growth and contribution.
• Healthcare Benefits- includes GP on Tap and a Health Shield Cash Plan, giving you up to £1,000 per year to claim back on everyday medical and wellbeing expenses like dental, optical, physio and more.
• Regular team socials - from summer and Christmas celebrations to spontaneous get-togethers, we love a reason to get together and have fun!
• We value your commitment - enjoy increasing holiday and healthcare benefits as you grow with us
• Giving back together - we proudly support Operation Orphan and take part in a range of charitable initiatives throughout the year including our unmissable annual charity football tournament. You'll also get paid volunteer days to support causes that matter to you.

Our Culture & How We Work

We have a Laid-back, ambitious environment . We're focused on growth (yours and ours), but we keep things supportive, down-to-earth, and collaborative. Alongside meaningful work, you'll find thoughtful touches that make the day-to-day better. From regular pizza Fridays to say thanks, to fresh fruit and drinks to keep you fuelled. We want to create a space where people feel valued and enjoy coming to work.

About Silver X Group

Founded in 2013, Silver X Group is a dynamic logistics provider specialising in haulage, warehousing, and e-commerce fulfilment. With over 130,000 sq ft of warehouse space and a versatile vehicle fleet based in the Midlands, we deliver efficient nationwide distribution. Our award-winning customer service and innovative approach make us a trusted partner, providing cost-effective and reliable logistics solutions tailored to our clients' needs.