Contact Centre Advisor | Customer Service Advisor |Telesales

Contact Centre Advisor | Customer Service Advisor |

Telesales Salary : 25,396.80 + bonus (OTE £29,000) Location : Hanley,

Stoke-on-Trent Hours of work : Monday to Friday, 8 : 30am-5 : 30pm

Benefits : Competitive salary structure with more earning potential

based upon individual performance. Colleague referral bonus scheme

up to £1,000) 31 days holiday. Opportunities for professional

growth and career advancement within a thriving organisation.

Ongoing training and development programs to enhance your sales

skills and product knowledge. A supportive and collaborative work

environment that values your contributions. Access to a range of

new company vehicles. Employee assistance programme. Free flu jab.

Key responsibilities as a Contact Centre Advisor : Deal with inbound

and outbound calls to provide a high standard of customer service

when booking the customers in for services, MOT’s and repairs for

the group. Respond quickly and efficiently to customer internet

enquiries relating to service and repairs. Proactively contact

existing customers to discuss and book their service and MOT

requirements. Establish customers drop off and collection

requirements or arrange alternative transport where necessary.

Ensure service bookings and appointments are managed efficiently

and meet set manufacturer criteria. Upsell additional products to

customers, such as seasonal products and extras to hit KPI’s.

Required skills as a Contact Centre Advisor : Ability to achieve

targets both individually and as a team. Organised and motivated.

Previous experience in a contact centre environment. IT and

computer literate and ability to use company systems. Excellent

customer service and sales skills. Can confidently handle

conflicting demands Friendly and professional manner. If you are

interested in hearing more about our Contact Centre Advisor job,

please enquire now! We would love to hear from you.