Relationship and Demand Manager

Line of Service

Internal Firm Services

Industry / Sector

Technology

Specialism

IFS - Information Technology (IT)

Management Level

Senior Manager

Job Description & Summary

As a Tech Catalyst Business Partner within the Relationship and Demand team you will align and embed within specified LoS or domains and serve as the primary point of demand consolidation and a trusted interface between our team and our demand sources ( Clients LoS CTO / CIO and Alliances Global Special Partnerships or the wider UK Network).

Acting as a face of Tech Catalyst you will play a pivotal role in fostering strong relationships promoting our products services and capabilities and ensuring alignment with the needs of the organisation. This role drives engagement promotes Tech Catalyst services and provides strategic insights to shape decision making .

In a f ast paced environment you will identify and share opportunities respond to challenges and strengthen relationships to m aximise the impact of Tech Catalyst.

Key Responsibilities

Develop and maintain strong relationships with stakeholders (up to C-suite) within assigned LoS or demand sources alongside our Technology Leaders.

Build a comprehensive and strategic understanding of the demand sources their markets challenges strategic drivers and their requirements.

Respond at pace to stakeholder queries opportunities and challenges ensuring timely and effective communication.

Possess broad technical accreditation of the PwC network products and more specifically; Tech Catalysts assets services and capabilities and demonstrate the ability to articulate how these can meet stakeholder needs.

Showcase the value expertise and offerings of the Tech Catalyst team tailoring pitches to resonate with stakeholder and client priorities.

Engage as appropriate the people with in our capability groups to support the LoS with tech input into client bids and opportunities ensuring stakeholder needs are met by aligning proposals with firmwide tech offerings and expertise .

Work collaboratively across capability / team sharing insights fostering best practices identifying potential opportunities and efficiencies and ensure a consistent engagement approach

Provide feedback to the Tech Catalyst Leadership team to ensure continuous improvement and stakeholder satisfaction.

S kills

Stakeholder Management : organising improving and monitoring relationships with stakeholders . S ystematically identifying and analysing strategic needs and expectations

Customer Experience : monitoring and improving the customer experience for both stakeholders and clients for sustained success satisfaction and enhanced experiences . Applied knowledge of client data management relations and retention practices

Sales : a strong working knowledge of the business development cross-selling and marketing approach and opportunities . Apply sound understanding of client management revenue growth and marketing management for development pricing promotion and distribution of client solutions

Strategic planning : facilitating data driven decision making direction and prioritisation on allocation of tech resources to pursue business strategies

Business Design : undertaking business analysis and process improvement to innovate with technology and optimise performance

IT Consultancy : a detailed and example dri ven ability to articulate how best to use technology in achieving business objectives

Benefits Realisation : managing and optimising the benefits and value derived from technology investment projects or initiatives

Change Management : taking a systematic approach to implement strategies for effecting change controlling change and helping people adapt to change

Delivery Management : a broad understanding of delivery management principles and how these are performed within Tech Catalyst

Risk Management : identifying assessing and mitigating potential risks in collaboration with the firms risk management team and policies

Process : analyse and adopt best practice and proven methodologies leveraging the collective knowledge of Tech Catalyst to identify potenti al problems or trends for improvement or automation

Governance : monitoring or overseeing delivery to quality and safety standards including escalation resolution

Education (if blank degree and / or field of study not specified)

Degrees / Field of Study required :

Degrees / Field of Study preferred :

Certifications (if blank certifications not specified)

Required Skills

Optional Skills

Accepting Feedback Accepting Feedback Active Listening Analytical Thinking Business Development Client Interaction Client Management Client Onboarding Coaching and Feedback Communication Creativity Cross-Selling Customer Data Management (CDM) Customer Due Diligence Customer Management Customer Relations Customer Relationship Management Customer Retention Customer Satisfaction Customer Service Excellence Customer Service Management Customer Success Data Analytics Embracing Change Emotional Regulation 22 more

Desired Languages (If blank desired languages not specified)

Travel Requirements

Up to 40%

Available for Work Visa Sponsorship

No

Government Clearance Required

No

Job Posting End Date

Required Experience :

Manager

Key Skills

Business Development,Sales Experience,Loyalty Marketing,Portfolio Management,Wealth Management,Financial Services,Algebra,Territory Management,Banking,Relationship Management,Customer relationship management,Geometry

Employment Type : Full-Time

Experience : years

Vacancy : 1