Medical Receptionist / Care Navigator

This is an exciting careeropportunity for two Part-Time Medical Receptionists (Care Navigators) to join a friendly,four partner training practice serving around 9000 patients in the ever-popularsuburb of Sale, South Manchester.

We are looking for friendly, helpful, enthusiastic people to join our busy team.

We have excellent staff retainment. We are advertising due to retirement.

Main duties of the job

Post 1 is for 22 hours per week over 4 days Monday, Tuesday, Wednesday and Friday as Follows :

Week 1 - 8.00am 1.00pm

Week 2 - 1.00pm 6.30pm

In addition to the hours above, the successful candidate will be required to work until 8pm on our Extended Access service, 1 week out of 4. These extra hours will be in addition to the normal 22 hours per week.

Post 2 is for 27.5 hours per week over Monday-Friday as follows :

Week 1 - 1.00pm 6.30pm

Week 2 - 8.00am 1.00pm

In addition to the hours above, the successful candidate will be required to work until 8pm on our Extended Access service, 1 week out of 4. These extra hours will be in addition to the normal 27.5 hours per week.

Previous Experience of Medical Reception is desirable but not essential. A background of administration and / or customer service would also be considered.

About us

We pride ourselves on delivering an excellent standard of care for our patients and consistently achieve very high scores in the GP Patient Survey, despite the challenging climate in the NHS. The practice is high QOF scoring and CQC rated Good, with excellent long-term staff retention. We are an active member of the Sale Central PCN.

Job responsibilities

MEDICAL RECEPTIONIST

JOB DESCRIPTION

RECEPTION DESK

Welcoming patients into the Surgery

Checking them in on screen (or advising to use self- check in)

Accepting samples and directing them to correct person / collection

Accepting new registrations, completing relevant paperwork

Accepting and booking travel immunisation APTS.

Ensuring reception well stocked with sample pots / forms / registration packs.

Answering telephone queries / appointments when necessary. (will only be necessary when only 3 or less members of staff on duty.

PRESCRIPTIONS

Processing of prescriptions received from pharmacies, online requests, and hand-written requests from prescription box.

Processing appliance requests from Bullen / Ainsworth / Charter etc.

Making sure all medications queries are passed to either a GP or medicines management for clarification.

Directing hospital and other agency letters sent via the prescription email are passed to the relevant department.

Answering the Telephone for queries / accepting and entering patient requests onto ASKMYGP for patients without internet access.

ASKMYGP

Allocation of all requests to GP, FCP, Pharmacists whilst ASKMYGP is operational.

Answering the Telephone for queries / accepting and entering patient requests onto ASKMYGP for patients without internet access.

Allocation of Urgent requests once ASKMYGP is closed, keeping duty Dr aware of urgent requests entered on the system.

Answering all requests placed in reception area of ASKMYGP that can be dealt with by the Admin Team.

SCAN TASKS

Processing all tasks in both EMIS and Docman

Routine Appointments first contact by letter, second contact by text or phone then complete.

Urgent appointments patient to be contacted and booked in.

All patient documents to be scanned to notes.

Scanning to workflow to be processed when needed due to holiday cover.

Answering the Telephone for queries / accepting and entering patient requests onto ASKMYGP for patients without internet access.

OTHER DUTIES

Filing

Summarising

Making sure all printers (including Doctors rooms) have adequate paper blood forms and prescriptions.

Photocopying general forms and medical records for the purpose of legal documents.

Making up Registration Packs.

PERSONAL EXTRA ROLE

Change of Address Personal Details forms are actioned both on screen and in Paper Medical Records

Person Specification

Experience

• Experience of Medical Reception / administrative duties within Primary Care. Or other applicable administrative / customer service experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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