Helpline Adviser

Migrant Help have an exciting opportunity to recruit a Helpline Adviser to join our team!

Location : Dover (Hybrid)

Contract : 9 month fixed term (with potential to be extended or made permanent)

Hours : Full time, shift working between the hours of 8am and 8pm

Salary : £25,710 Increasing to £28,670 following successful completion of a 6 months probation period

About us :

Migrant Help is a leading charity that has been established for over 60 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.

The Helpline Adviser role :

Part of the Eligibility Advice and Guidance Line (EAGL) team, the Helpline Adviser is a rewarding role which supports individuals and families that are seeking asylum in the UK. You will play an integral part in the charities' work with the Home Office; providing advice, guidance, and support via the telephone and webchat helpline services. This service operates in a fast-paced setting, dealing with varied queries about asylum support effectively and efficiently. You will be assisting with complex safeguarding cases from our most vulnerable clients who have and are experiencing...