Customer Advisor

Customer Advisor

Location : Trax Park, Doncaster

Contract type : Permanent

Hours : Full time, 37 hours per week

Salary : £25,662

Benefits : 25 days holiday + Bank Holidays, DC Pension scheme, Life Assurance, Employee Assistance Programme

Main Purpose of the Role

Were looking for a Customer Advisor to join our team in our brand new office in Trax Park, Doncaster. In this key role, youll be the first point of contact for our customershelping to resolve queries, process orders, and ensure were delivering exceptional service.

Reporting to the Senior Customer Advisor, youll work with departments across the business to manage customer enquiries, troubleshoot issues, handle complaints professionally, and support the achievement of our sales and service targets.

If you enjoy problem-solving, working in a collaborative environment, and making a real impact on the customer experiencethis role is for you.

Following the successful completion of your training period, we offer a hybrid working pattern in this role.

Duties & Key Responsibilities

Managing general customer queries and processing orders through to completion

Handling pricing and delivery information efficiently and accurately

Collaborating with internal teams to resolve customer concerns within a...