Sales Consultant

Description

Berkeley Oxford & Chiltern is a proud member of the Berkeley Group, passionate about making a difference and delivering sustainable developments, continuously adapting to improve each development for the communities they serve.

We are committed to working in partnership and collaboration to continue to build fantastic homes in amazing places. No two Berkeley developments are the same and our bespoke approach sets us apart from our competitors. We are constantly evolving and refining as a company to develop some of the most complex sites into successful mixed-use developments. We have the skills and know-how to take on a wide range of developments from difficult refurbishments, high rise apartments, large detached properties and even thatched roofs.

At the heart of everything we do Is a strong team of people committed to achieving exceptional levels of customer service, delivering high quality homes where vibrant and sustainable communities have been created. Our people and the incredible projects that we deliver are amongst the best reasons that we come to work every day. We work hard and what we do is challenging, but it is hugely meaningful and we have fun together. It is clear that we enjoy what we do, the difference we make to society and we are very proud of the people that make up Berkeley. We have a culture that is rooted in attention to detail, strong communication, and a huge feeling of ownership and pride.

The role

To help customers identify and purchase a new home and ensure they receive an exemplar service through the process. Reporting to the Sales Team Leader and assisting the line manager in dealing with enquiries, managing customers’ expectations and demonstrating our KPIs.

• This role requires travel to sites in Oxfordshire, Berkshire and Buckinghamshire - Predominantly Wallingford and High Wycombe
• To maintain sales targets on the project in accordance with the business forecast and budget
• Deliver world class customer service measured through the Net Promoter Score (NPS) of 70+, with a target to strive for of 80+
• To ensure compliance with Sales Department processes, procedures and reporting
• Adhere to Group Health and Safety standards
• Act in accordance with company Culture and Values of ‘Our Vision’ commitment to be a World Class Business generating long-term value by creating successful, sustainable places where people aspire to live
• Qualifying enquiries and booking and confirming appointments
• Dealing and supporting agents, introducers to close deals, building and maintain relationships.
• Conduct viewings in the Sales & Marketing suites appropriate with agents and potential buyers from the International market
• Liaising with buyer, agencies and client solicitors to ensure deadlines are met and queries answered
• Assist the Sales and Marketing teams in the preparation of onsite events for Chinese and international markets
• Achieve and exceed profitable sales targets by excelling in selling skills, demonstrating high levels of essential knowledge to perform in the role, delivering exceptional service and behaviour to all customers.
• Demonstrate the highest level of professionalism at all times and with everyone you comes into contact with.
• Create and maintain rewarding relationships with all customers; face to face, on the phone, by email
• Provide exceptional customer service to all you come into contact with
• Proactively manage every customer so each customer is more than very satisfied with the service they receive
• Represent the brand to the highest professional standards of business at all times by setting and upholding the highest standards of presentation in all a customer sees, hears and feels
• Manage and check all documentation required to ensure consumer code compliance.
• To liaise with the project and customer service departments as required
• Proactively work to devise and suggest new marketing ideas to drive new lead generation for the developments.

Experience required

Person Specification :

Why join us?

The standard default full-time working hours in the office are 8am-5pm with core working hours 9am-4pm.

Internal applicants :

If you’re an internal applicant, please ensure you’ve informed your line manager of your intention to apply for this position.

Berkeley Group builds homes and neighbourhoods across London, Birmingham and the South of England. We revive underused land, creating welcoming, sustainable and nature-rich places where communities thrive and where people of all ages and backgrounds enjoy a great quality of life.

We specialise in long-term brownfield regeneration, focusing on challenging and complex sites that are beyond the scope of conventional homebuilders. We are highly collaborative, working with councils and communities to create a shared vision and to unlock a mix of social, environmental, economic and commercial value that benefits all of our stakeholders.

Our passion for quality and design underpins everything we do. All Berkeley homes are created with care, expertise and relentless attention to detail.

We have a diverse workforce and culture rooted in attention to detail, effective communication, a sense of fun and a huge feeling of ownership and pride. With a commitment to innovation, sustainability, and customer satisfaction, we have become synonymous with exceptional design and meticulous attention to detail.