Deputy Manager - Mental Health

We're looking for a kind, empathetic and resilient Deputy Manager to join our Mental Health Service in Tower Hamlets.

37,000.00 per annum, working 40 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing : helping to transform lives every day.

Our benefits include :

• Annual leave increasing up to 30 days with length of service
• Free DBS
• Exclusive discounts and cashback via Reward Gateway and opportunity to buy a Blue Light Card
• Fully paid induction programme and further training
• ILM courses and Apprenticeship Programmes

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

We are seeking an experienced and motivated Deputy Service Manager to support the effective delivery of a 21-unit Supported Housing service providing both high- and low-support accommodation for adults with mental health histories and complex needs.

You will work in partnership with key stakeholders to deliver a high-performing, compliant service rooted in holistic, person-centred support. Through trauma-informed, psychologically informed, and strengths-based practice, you will support your team to work alongside customers to achieve meaningful outcomes, independence, and wellbeing.

What you'll do :

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

1. Leadership, Staff Line Management and Culture

• Support the Senior Service Manager to lead, motivate, and develop the staff team, promoting a positive, inclusive, and performance-driven culture aligned with Look Ahead values.
• Provide effective line management, including induction, supervision, appraisals, and ongoing development, ensuring staff competence, accountability, and wellbeing.
• Address staff issues promptly, including performance concerns, conflict resolution, and conduct matters, supporting early and proportionate intervention.
• Promote reflective practice and continuous improvement through supervision, team meetings, and learning opportunities.
• Ensure clear, consistent, and transparent communication across the service to support staff engagement and shared understanding of priorities.

2. Operational Management, Performance and KPIs

• Support the Senior Service Manager to drive day-to-day operational delivery across the service or designated Lots, contributing to objective setting and performance monitoring.
• Monitor service performance against local and organisational targets, taking action to address underperformance where required.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you :

• Ability to lead and motivate staff in a transparent and consistent
• Exudes a warm friendly presence and open behaviour
• Prefers working as part of a group or team
• Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
• Has a practical and logical mind and is naturally well organised
• Thrives on change and enjoys dynamic diverse environments

What you'll bring : Essential :

• Experience of managing accommodation-based services and resources and delivering to budget and performance targets
• Experience of supervising staff teams supporting young people in / leaving care

Desirable :

• Other relevant professional memberships and / or specialist qualifications
• Holds relevant CMI / NVQ Level 4 or other business / management qualification

About us :

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values :

We focus on Excellence and innovation.

We are Caring and Compassionate.

We are Inclusive and Trusted.

We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

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