Service Delivery Manager

Location : Broughton, Chester (on-site)

Contract : 6 months (with potential for extension)

Hours : 35 hours per week (4.5 days, flexible between 7am-7pm)

Pay : £30.64 per hour (PAYE) / £41.00 per hour (Umbrella)

Security Clearance : BPSS+ (arranged by Airbus)

IR35 : Inside

About The Role

At Guidant Global, we\'re proud to partner with Airbus to deliver digital transformation across the business. As a Service Delivery Manager, you\'ll play a key role in supporting the daily operations of Digital Workplace (DW) products at the Broughton site. You\'ll be part of a collaborative, locally based team, building strong relationships with business functions and ensuring employees have access to simple, intuitive, and secure workplace tools.

What You\'ll Be Doing

• Service Excellence : Monitor and report on service quality using ServiceNow dashboards, ensuring high standards are maintained.
• Stakeholder Engagement : Act as the main point of contact for business escalations, managing these within agreed processes and timescales.
• Supplier Management : Oversee relationships with service providers, reviewing root cause analyses and action plans, and supporting users with contract-related queries.
• Continuous Improvement : Gather feedback from the business, share insights with product teams, and contribute to projects that enhance the digital workplace experience.
• Collaboration : Work closely with other teams within Digital to maximise efficiency and deliver a harmonised user experience across all sites.
• Communication : Represent DW in meetings with business representatives, promoting new developments and strategy changes.

What We\'re Looking For

Why Join Us?

#J-18808-Ljbffr