Director of Operations

Director of Operations

Taunton Hospital | Permanent | Full Time

Competitive salary, depending on experience

37.5 hours per week

Nuffield Health is the UK’s largest Healthcare Charity. From our innovative healthcare and leisure facilities to our community access programmes, we’re committed to building a healthier nation. Inside our award-winning hospitals, this starts with commitment to quality and the highest standards of patient care. It starts with you.

The Purpose of the role is: As an integral part of Taunton Hospital Senior Management Team you will support the development of the Charity’s overall strategy and be accountable for ensuring operational performance is focused on service excellence. You will contribute to our purpose to build a healthier nation by providing leadership to a broad range of non-clinical services across your hospital to deliver the highest standards of performance and customer service to all key stakeholders.

Operations include, but are not limited to, business development, process improvement, facilities management, housekeeping, administration, communication, information governance, health & safety, third party providers, maintenance and service contract delivery.

Key responsibilities include but are not limited to:

• To support the Hospital Director and Director of Clinical Services leading and developing the Hospital ensuring that performance exceeds agreed quality and financial targets
• To provide clear leadership and direction for specific services within the organisation, in line with Nuffield Health strategic goals
• To share knowledge, expertise, best practice and efficient, effective ways of working across the site and with colleagues in Nuffield Health.
• Budget management – to develop budgets to support the service functions with accountability for working within budgets; and providing timely management information
• Provide insight to help shape the local self-pay pricing strategy to ensure local competitiveness
• Deliver a patient pathway that ensure high levels of customer service to all beneficiaries
• Endorse the charity’s connected service propositions to the local consumer market in line with the Hospital's sales plan
• To guarantee the delivery of the Hospitals growth plans and achievement of revenue targets through service development activities.
• Foster a cross-functional working relationship with other hospitals in the region, looking at opportunities to share resource and knowledge.
• Coach, mentor and role model a ‘Customer First’ culture.

As Director of Operations, you will need to have:

• Significant, proven commercial experience
• Strong influencing skills
• Financial management experience and analytical skills
• Experience of managing outsourced services
• Project management experience
• A proven track record of change management
• Ideally experience of working in a healthcare or regulated environment

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you.

Nuffield Health Taunton Hospital

Nuffield Health Taunton Hospital is one of the leading providers of private healthcare in the South West. We've built a reputation for clinical excellence and outstanding patient care over the last 40 years. We are constantly investing in our modern hospital. With three new state of the art Ultra Clean Air operating theatres and an endoscopy suite we are proud of the wide range of surgical services and treatments available. The hospital has 41 private en-suite bedrooms split over 2 wards and 11 consulting rooms within our Outpatients Department. Our areas of specialty include orthopedics and spinal surgery, ophthalmology, dermatology, bariatric treatments and diagnostic imaging. Our most recent CQC inspection was undertaken in 2024 and we were enormously proud to be rated overall as Good, with Outstanding for Well Led.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.

It starts with you.