Role Profile
Job Title : Assistant Manager
Function / Department : Retail
Reporting To : Shop Manager
Location : Exeter
Role Purpose
You will be responsible and accountable for the shop and the team in the absence of the Shop Manager such as operating and running the Shop and managing the Shop team effectively. The day to day of the role will be to assist the Shop Manager and team with the smooth running of the store ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and in the absence of the Shop Manager you will be responsible to manage the operations of the shop.
Key Responsibilities
- Support the Shop Manager with the day-to-day running of the shop and the shop team.
In the absence of the Shop Manager, lead from the front in managing the operation and running of the Shop and the Shop team, including being responsible for :
Opening and closing the shopManaging and guiding the Shop TeamCash management proceduresManaging and utilizing the Time and Attendance system with adherence from the Shop TeamLeading by example and driving your team to maintain shop presentation standardsBeing a clear communicator by actively encouraging colleagues to share ideas on how things can be improved and done betterStaying focused on the Shop results to identify opportunities and motivate the team to work to high standardsProviding outstanding customer experience for customersEducating and guiding your team to deliver excellent customer serviceAccepting bets as per procedure, accurately taking and processing customer bets through multiple channels including betting terminals and in-shop transactions through the EPOS System in a timely mannerActing as a Brand Ambassador, including introducing customers to the multi-channel / digital journeyEnsuring the Shop adheres to all operational procedures, including cash management and security proceduresAdhering to Social Responsibility dutiesKnowledge, Skills And Experience
Essential Skills And Experience
Ability to confidently lead a team and inspire othersAbility to build excellent working relationships with colleaguesOperate with trust and integrity and be an excellent role model for othersExcellent communicator with the ability to provide clear guidance and feedback to others (team members and customers)Be adaptable to different situations with the ability to lead from the front in bringing new ideas forwardAbility to problem solve and think creativelyEnergy and drive to constantly develop yourself and othersCustomer service focusedAn enthusiastic people personA keen interest in Sporting industry / events and being confident to build rapport and relationships with customersAmbitious and driven to progress within the companyTo promote the company brand and be results focused to get your team working to a high standard togetherDesirable Skills And Experience
1 year Assistant Manager / Supervisor Retail experienceIndustry experience is welcomed but not essential as full training provided to expand your knowledge base on all things sport and betting related#J-18808-Ljbffr