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IT Service Desk Analyst – West London
AA Technology Solutions LTDUnited Kingdom30+ days ago
Job type
- Full-time
Job descriptionGood knowledge and experience of Microsoft Office 365 Good knowledge of Windows & Citrix operating systems Working knowledge of Active Directory, SCCM, Exchange and Microsoft Technologies Previous Service Desk experience Qualification within the ITIL V3 Processes / Framework
Expiry Date : December 31, 2019
London based 2 weeks with possible extension
Job Overview
The Service Desk Analyst will be responsible for providing 1st Line Support to the business, taking incoming phone calls, emails, and walk-ups, carrying out a full initial diagnosis and recording information accurately.
Responsibilities include :
- Carrying out First Time Fixes and offering remote support
- Resolving Incident & Service Requests in accordance with the Service Level Agreements (SLAs)
- Escalating incidents to internal / external resolving agencies, where appropriate
- Maintaining support documentation that is used by the Service Desk
- Plan and prioritise Incidents and Service Requests based on impact
Ideal Candidate :
Apply online for further information.
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It Service Desk Analyst • United Kingdom