Cardiology Application Specialist

Job Description

About the Role :

The Cardiology Application Specialist role will provide customer support and education to Nuclear Medicine and PET customers to enhance customer satisfaction and further strengthen our level of service to existing, new, and potential customers and in particular key opinion leaders (KOLs) in Nuclear Medicine and Cardiology.

As Application Specialist, the Employee is expected to interface and provide value and appropriate leadership across a continuum of both Internal and External Stakeholders. Internal Stakeholders include, for example, Global Sales Organization, and Marketing.

Responsibilities :

• Provide full support for the prospective and current Cardiology customers to include Cardiac PET introduction presentations, radiation safety, training and ongoing continuing education.
• Train all customer personnel on materials and equipment for Cardiac PET image acquisition / processing parameters on the different camera / scanner models and appropriate safe handling of radioactive materials (ALARA).
• Act as the initial contact for equipment troubleshooting problems / issues to new and existing customers. This includes development and implementation of troubleshooting techniques to ensure thorough understanding of the issue which will lead to problem resolution.
• Serve as the primary liaison between Professional Services & customer base on generator or infusion cart problems / issues and complaints.
• Work collaboratively with internal stakeholders at all points of the sales process. Jointly develop a strategy to achieve the yearly sales quota and targets for customer retention.
• Be an early adopter for new ways of working, driving the implementation and utilization of new initiatives.
• Other duties as determined by business needs.

Requirements :

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.