Operations EngineerLimelight Networks • London EN
Operations Engineer
Limelight Networks • London EN
30+ days ago
Job type
- Full-time
Job description
Job Purpose:The Operations Engineering team is responsible for providing advanced level 3 support for the product suite that Limelight offers to internal and external customers. The core responsibility of the team is to ensure a stable and functioning network of servers and services for all customers. The position will generally interface with technicians, developers, customers and sales teams as an escalation point and a liaison between teams. Advanced knowledge of large scale networking, http caching, streaming technologies, and *nix administration is desired. Excellent customer service skills are also a necessary component of the job. This position will involve on call support in a rotation setting and shift base queue coverage.The Operations Engineering team is staffed 24*7 so you must be able to work 2nd/3rd shifts and weekends when asked. This position reports to the Operations Engineering Manager.Essential Functions:
- In depth troubleshooting of customer issues in a production environment. Occasionally join a live event bridge to help troubleshoot live with the customer
- Deliver and document solutions to resolve escalations from our NOC in the Limelight production service environment based on severity in a timely manner
- Properly document and escalate issues to Engineering and Development teams
- Be able to correlate systems issues and alarms to provide feedback on problems that may occur in production
- Perform tier 3 level troubleshooting of linux/unix based systems and network devices.
- Maintain clear and easy to follow documentation when asked to or appointed as a subject matter expert
- Be willing and able to quickly learn and research technologies and information obtained from technical documents
- 3+ years direct hands on experience working in a support role
- 2+ years of networking, computer science education or equivalent work experience
- 1+ years troubleshooting network elements and protocols layer problems
- 1+ years experience with Linux or Unix administration in an operations or help-desk environment
- 4-year technical bachelor's degree
- Cisco CCNA
- Linux or Unix certifications
- 2+ years working in a NOC and monitoring environment
- 2+ years scripting experience
- Being comfortable with work from a command line interface
- Basic ability to read and write scripts(bash/perl)
- Knowledge of Unix or Linux administration troubleshooting methods
- Understanding of DNS systems and how they function
- Excellent time management and organization skills
- Excellent articulation and written skills
- Working knowledge of firewalls(ACLs), routers, switches, VLANs and BGP is prefered
- Experience with http web servers such as apache or nginx is prefered
- Knowledge of databases and ability to read and write database queries is prefered
- Understanding of BGP troubleshooting methods is prefered
- Advanced knowledge of TCP/IP and HTTP protocol is prefered
- Advanced knowledge of DNS administration is prefered
- Knowledge of streaming technologies and how they function(HLS/HDS/DASH/MSS/RTSP/RTMP) is prefered
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Operations Engineer • London EN
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