Head Of OperationsIndependent Housing UK Ltd • Handforth, Cheshire, United Kingdom
Head Of Operations
Independent Housing UK Ltd • Handforth, Cheshire, United Kingdom
19 days ago
Job type
- Full-time
Job descriptionRecruit, lead, motivate and develop teams to deliver high-quality services aligned with IHL values. Carry out regular one-to-ones, appraisals and performance management, identifying training and development needs. Manage employee relations matters including performance, absence, grievance and disciplinary processes. Embed health and safety policies and promote a safe, positive working environment. Demonstrate IHL’s values of being Creative, Passionate and Caring in all aspects of the role. Deliver excellent customer service to residents, colleagues and external stakeholders. Take a continuous improvement approach, working in partnership with customers and contributing to service development. Minimum of three years’ leadership experience within social housing, asset management or a related sector Strong knowledge of housing law, tenancy management and relevant regulatory frameworks Proven experience managing budgets, contracts and multi-disciplinary, geographically dispersed teams Commitment to resident engagement and delivering high-quality services Strong leadership, communication and problem-solving skills Ability to manage multiple priorities and work effectively under pressure Willingness to travel across the organisation’s operational area, with hybrid working and occasional out-of-hours cover as required Professional qualification in a relevant field NEBOSH qualification (or willingness to work towards) Experience working with local authorities, contract delivery and performance monitoring Experience supporting individuals with higher or complex housing needs
Job Description : Head of Operations
We are seeking a dynamic and experienced Head of Operations to lead our operational strategy and oversee the daily functions of our organisation. This pivotal role requires a strong leader with a proven track record in management and supervising teams. The ideal candidate will possess exceptional organisational skills and the ability to drive efficiency while fostering a positive workplace culture.
Purpose of the Head of Operations Job : To lead the strategic and operational delivery of housing management, support services, and asset management. This role ensures high-quality customer service, safe and well-maintained homes, compliance with regulations, and effective management of housing stock.
Head of Operations Key Responsibilities
- Lead and deliver housing, support and asset management strategies in line with IHL’s objectives.
- Ensure high-quality tenancy and estate management, including lettings, arrears, ASB and resident engagement.
- Oversee supported housing and independent living services, ensuring safeguarding, compliance and person-centred support.
- Ensure compliance with housing regulation, health and safety legislation and sector best practice.
- Lead, develop and manage multidisciplinary teams across housing, support and property services.
- Act as the internal lead for health and safety and liaise with external regulators as required.
- Prepare reports for the Board and senior leadership team.
- Work with Finance on rent and service charge setting, ensuring full cost recovery.
- Collaborate with Development to ensure operational readiness for new property handovers.
- Develop and oversee effective rent arrears and income management approaches.
Leadership & People Management
Head of Operations General
Head of Operations Education, Skills & Experience
Head of Operations Essential
Desirable
Head of Operations Additional Information
Job type : Full-time
Location : In person (with travel as required)
Expected start date : 01 / 03 / 2026
Benefits
Company pension
Employee discount
On-site parking
Work Location : In person
Expected start date : 01 / 03 / 2026
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Head Of Operations • Handforth, Cheshire, United Kingdom
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