Pet Health Advisor

Vets4Pets Fort Kinnaird are hiring!

Role : Pet Health Advisor (PHA) – a fresh, modern way of managing the client journey in our clinic.

Location : Vets4Pets Fort Kinnaird, Edinburgh

If you love people, adore pets, and get a quiet thrill from making a busy day run brilliantly… this one’s for you.

The essentials

Hours : 35 hours per week, including evenings and weekends.

Typically this looks like :

• 3 full days per week 8.30am–7pm (days vary on the rota)

1 in 3 weekends (shorter hours) Saturday 9–6

Sunday 10–4

Flexibility, rota changes and absence cover are part of the role.

Overtime : expected

Pay : Starting salary £12.21 / hr , with increases after training and with performance.

You’ll need :

Why this role exists

This isn’t a standard reception job.

Our PHA role is designed to create a gold-standard client experience in a fast-paced clinical environment. You are the calm, capable, friendly link between the pet owner and the clinical team—helping clients feel informed, supported and genuinely cared for.

Who you are (on your best day—and your busy day)

You’re someone who :

You care deeply about the client experience, but you also understand that great care needs great systems behind it.

What a typical day looks like

Your day will be varied, lively and purposeful.

You’ll work across two key areas :

1) Front-of-clinic client care

You will :

This part of the role needs a friendly, polished, proactive version of you.

2) Telephony + digital client support

You will :

This part of the role needs your structure, momentum and excellent communication.

You’ll also support :

Full training and ongoing support are provided on the job.

This role would suit

What you get in return

You’ll join a supportive, friendly team where your role genuinely matters.

Benefits include :

Does this sound like you?

Get in touch today!

Vets4Pets is an equal opportunities employer.

We look forward to hearing from you.

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you