Digital Service Improvement Manager

Overview

The Digital Service Improvement Manager is responsible for managing the lifecycle of all Digital service improvements, ensuring all digital services are delivered to SLA's and that any issues are resolved in a professional manner. Overseeing and managing improvement initiatives which will help deliver the goals of being a digitally enabled Trust, through shaping and driving improvements that will make it easier for staff to access services and improve their experience.

Our ambition is to build on our leading initiatives and revolutionise the way we work together. That's why we're embarking on a programme of unprecedented transformation that will see cutting-edge digital solutions integrated across all our sites and services. This is an opportunity to develop your skills at the forefront of advances in healthcare management.

You'll work in one of the most progressive and innovative Informatics departments in the NHS, backed by significant multi-million pound investment. From introducing enterprise-wide Electronic Patient Records (EPR) to data warehousing and business intelligence that support the decision-making of clinical and operational staff, we're using technology to increase organisational efficiency and improve patient health outcomes., MFT is one of the largest NHS Trust In England with a turnover of over £3bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.

We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

Responsibilities

• Manage the lifecycle of all Digital service improvements, ensuring delivery to SLAs and professional resolution of issues.
• Oversee and manage improvement initiatives to enable staff to access services and improve their experience.
• Support the programme of transformation by shaping and driving improvements that integrate digital solutions across sites and services.

Qualifications / Requirements

About the organisation

We are one of the largest NHS Trusts in England, with a turnover of over £3bn, bringing together 10 hospitals and community services across Manchester, Trafford and beyond. We champion collaborative working and transformation, supporting a workforce of around 30,000.

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