Claims Coordinator

South LondonFull-timePermanent

Claims Coordinator

Who are we?

We know what we're doing - BELFOR is the global market leader in damage restoration. Our base in Germany: at over 40 locations with more than 1,100 employees. We look forward to hearing from you - become a restorer too!

We are looking for a skilled and knowledgeable Claims Coordinator with a passion for excellent customer service to join our local team. In this role, you will help ensure that every touchpoint with BELFOR is engaging, efficient, and effective. As the first point of contact for our customers, you will manage job lifecycle workflows related to Restoration and Reinstatement following insurance claims. Striving to deliver the highest level of customer experience, you will be a key liaison between the policyholder, the insurance company, our in-house field teams (technicians, trades, and managers), and sub-contractors

Your Tasks

• Taking ownership of the claim lifecycle from receipt of the initial instruction to job completion.
• Phone and email contact with the policy holder at all stages of the claim, including first contact, booking appointments and query resolution.
• Take responsibility for all administrative aspects of each claim, ensuring that client systems/portals (including case notes, logs, and records) are accurately maintained and within agreed Service Level Agreements.
• Serve as a central point of contact for policyholders, insurance clients, field technicians, and office teams to ensure efficient job completion.
• Schedule technicians according to job requirements on a day-to-day basis, optimizing time and minimizing travel.

Your Profile

• Previous experience in administration, claims handling, or customer service.
• Experience in dealing with customers on the phone and demonstrating empathy with customers who may be distressed.
• An understanding of claims management tools and systems is an asset but not required.
• Experience of working in a team and supporting colleagues.
• GCSE Maths and English or equivalent

Our Offer

28 days Annual Leave

Annual Pay Review

Retirement Pension Plan

Life Insurance

Health Cash Plan

Employee Assistance Programme

Induction and E Learnings

Annual Flu vaccination

Eye Test