Guest Relations Manager

The Store a lifestyle luxury and boutique hotel

set in the heart of Oxford. We sit in the building of the historic department

store and Oxford institution, Boswells. Our 101-bedroom hotel will delight

guests with a sense of curiosity and wonder, reflecting the rich heritage of

the building’s former life.

Our growing team is already full of dedicated and

passionate professionals working hard to see The Store bring a new and

refreshed luxury hotel experience to the city of Oxford.

Does this role appeal to you?

Are you a natural people-person with a passion for

creating memorable guest experiences? Are you ready to leave a lasting legacy

in the world of hospitality?

Step into the spotlight as  Guest Relations

Manager  at The Store, Oxford!

Department

Guest Relations

Here’s what the role is all about :

As Guest Relations Manager, you will form part of our duty management team,

providing exceptional customer service and leading / managing a team of Guest

Relations Executives, bringing your proven communication and interpersonal

skills to the role at The Store.

The role contains everything you would expect,

including providing warm and genuine welcomes and anticipating guest needs,

leading the way in delivering lasting memories and cultivating guest

satisfaction. You will have a full 360-degree scope of all aspects of

the guest relations operation and the overall guest experience.

You will

have a passion for coaching, inspiring and leading a team that supports the

Front of House Management team and Nights team. You will have strong people

skills, an eye for detail and quality control, and a love for all thing’s

hospitality. You will have some previous management or supervisory experience,

preferably in the hospitality industry. You will have great communication,

planning and organisational skills.

If you have management or supervisory experience in hospitality,

excellent communication, planning, and organisational skills, and a genuine

commitment to outstanding service, we’d love to hear from you!

Be committed

to delivering outstanding service. This role covers weekdays, evenings and

weekends as well as bank holidays.

Benefits

• 28 days

annual leave (increasing to 33 days after 5 years’ service)

rotas - we understand the importance of work life balance.

and nutritious meals on duty

training provided - both in house and external.

progression and development - we invest in our people

per annum (plus non-contractual service charge)

with Experience Oxfordshire – Perks for Partners

Cars taxis 50% discount for our people

pillars - we have four pillars that we live and breathe everyday!

to socialise and celebrate big moment together - birthdays, work

anniversaries and big life moments!

initiatives - we support the community and like to give back, in 2023 we

walked for wellbeing supporting Hospitality Action.

planet, by looking at how we can reduce our carbon footprint - we have a

green team who ensure we are on track, come and play your part in

that.

the hotel grows more benefits will become available.

These are

the behaviours / skills? that we’re looking for :

Professionalism

Personable

Knowledgeable

Exceptional

Customer Service

Adaptable

Passionate

about People

Experience

using Opera

Management

Experience

We’ve got 4 Brand Pillars that will also

help you thrive : Legacy  - The

Store celebrates its rich history as a beloved department store, in the heart

of Oxford, and pays tribute to the building’s past by carrying forward a legacy

of enchanting guests with a sense of delight and wonder.

Discovery  -

Like its predecessor, The Store is a place of discovery, offering a myriad of

spaces to explore and uncover, from the luxurious spa to its diverse range of

dining experiences, window displays and seasonal pop-ups.

Innovation -  The

Store is more than just a hotel it’s a hub of innovation and change that

constantly seeks to improve the guest experience through varying design,

evolving installations and innovative food, drink and services.

Community -  As a former

pillar of the community, The Store remains committed to supporting and engaging

with the local community through various initiatives and events that bring

people together.

At The Store, we value diversity. We are committed to providing an inclusive and supportive environment as we believe diversity fosters a more innovative, creative, dynamic, and nurturing culture. We are striving to create a culture that fully represents our four brand pillars : Legacy, Discovery, Innovation and Community – including all the communities we serve.

We are an equal opportunity employer, and all applicants will be considered for employment regardless of race, age, ethnicity, religion, sexual orientation, gender, gender identity, family or parental status, or disability status.