Technical Support & Field Engineer

Location: Newcastle upon Tyne

Salary: £26,000–£30,000 per annum

Type: Full-time

Work Style: Office & Field Work

About SPARK

SPARK is a fast-growing technology company providing cutting-edge EPoS systems and smart robotics to the hospitality industry across the UK. We are redefining hospitality management through seamless integration of EPoS, online ordering, reservations, loyalty programmes, and AI-driven service automation. Our sleek, modern hardware and user-friendly software platforms are built to improve operational efficiency and enhance the customer experience. Our Robotic Solutions work across a range of industries, from table service robots in restaurants to hotel room service robots all the way to cleaning robots in warehouses.

The Opportunity

We’re seeking a Technical Support & Field Engineer to support the deployment, maintenance and servicing of our robotics and EPoS solutions nationwide. This is a hands-on role suited to someone with a technical background, a proactive attitude and a strong interest in robotics or automation.

Based in Newcastle, you'll install systems, respond to support requests, and attend customer call-outs. You’ll also help prepare robots for deployment and relay technical insights to our engineering and operations teams.

Key Responsibilities

• Install and commission robotic and EPoS systems at customer sites
• Diagnose and resolve faults both remotely and on-site
• Perform routine servicing, firmware updates and minor hardware repairs
• Assemble, test and configure robots at our facility before deployment
• Record service visits and resolutions accurately for internal tracking
• Support onboarding of new clients and act as a technical contact during post-installation
• Attend urgent call-outs when required, with occasional travel across the UK

What We’re Looking For

Essential

• Full UK driving licence with confidence to travel for site work
• Working knowledge of electrical, mechanical or robotic systems
• Practical experience using tools and diagnostic equipment
• Good communication and customer-facing skills
• Ability to work independently and manage your time effectively
• Comfortable using IT tools including remote support software and diagnostics
• Right to work in the UK

Desirable

• Field service, robotics or IT support experience
• Familiarity with automation hardware or PoS systems
• Basic networking understanding (e.g. routers, IP, port forwarding)
• Interest in robotics, mechatronics or embedded systems
• Eagerness to develop into a mid-level engineering role

What You’ll Gain

• Join a growing team pioneering robotics in hospitality
• Work with advanced technologies and automated platforms
• Hybrid work flexibility
• Training and development opportunities
• Annual performance bonus
• Travel expense reimbursement for off-site support

Apply Now

• If you enjoy working with real-world technology, solving problems hands-on and making a direct impact on customers across the UK, we’d love to hear from you.
• Please send your CV to hr@sparkepos.com