IT Support Technician

IT Support Technician

📍 Alfreton, Derbyshire, DE55 7JR

💼 Permanent | Full-Time

💰 Competitive Salary (Based on Experience)

🕒 Monday–Friday | Office-Based

My client operates in a specialist and growing market — designing, building, and installing mobility products that help people stay independent, especially when it comes to using their vehicles. It's meaningful work, and our solutions are life-changing for many.

The Opportunity

We’re looking for a passionate and proactive IT Support Technician to join our Infrastructure team. You’ll play a vital role in supporting day-to-day IT operations across the group — keeping systems running, users supported, and contributing to the success of ongoing tech improvements.

This is a great opportunity to develop your IT skills in a company where technology is evolving — and your growth is actively supported.

Key Responsibilities

Provide first and second-line IT support using Jira Service Management

Troubleshoot hardware, software, network, and server issues

Configure and install laptops, desktops, mobile phones, and tablets

Support user onboarding / offboarding (account setup, permissions, password resets)

Administer 3CX telephony systems (extensions, call logs, provisioning)

Create and maintain documentation using Confluence

Deliver basic IT training to end users

Liaise with 3rd-party vendors and external support

Manage IT equipment stock and replacements

Contribute to IT projects and system upgrades

What You’ll Need

Experience in an IT support or helpdesk environment

Proficiency with :

Windows 7 / 10 / 11, Windows Server (2016–2022)

Microsoft 365, Azure, Intune, SharePoint, Entra ID

Active Directory, DNS, DHCP, file & print services

Networking fundamentals (firewalls, switches, routers, cabling)

Excellent communication and customer service skills

A methodical, problem-solving approach

Full UK driving licence and access to your own vehicle (essential)

Desirable (but not essential) :

Experience with Jira, Confluence or similar ITSM tools

Knowledge of scripting or automation

Relevant certifications (e.g., CompTIA, Microsoft, Cisco)

What’s In It For You

Competitive salary (based on experience)

31 days holiday (including statutory) + extra days for long service

Pension scheme

Life insurance

Profit-related pay

Employee Assistance Programme

Incentive scheme

Time within work hours to develop and upskill your IT knowledge

Location

This is an on-site role based at our head office in Alfreton, Derbyshire (DE55 7JR) — easily accessible from Mansfield, Derby, Nottingham, Chesterfield, and surrounding areas.

Apply Now

If you’re excited by the opportunity to make a real impact while growing your IT career, we’d love to hear from you.

📩 Click “Apply Now” and submit your CV today