Change & Business Readiness Analyst

We are hiring for a Change & Business Readiness Analyst!

Department : Operational Excellence - Services

Hybrid working : 3 days in office and 2 days from home

Location : Our Cheadle or Staines office

We are seeking a Change & Business Readiness Analyst to join our Operational Excellence team within ADP’s Services organisation. This role focuses on enabling service transformation and operational resilience by driving structured change management practices, assessing operational impact, and embedding readiness across Services in the UK, Ireland, and Sweden. The successful candidate will support product and operational change initiatives by applying ADP’s change framework, facilitating process mapping and reviews, and maintaining critical documentation such as the Service Operating Manual and Business Continuity Plans (BCP).

This role will contribute to both strategic transformation programmes and day‑to‑day continuous improvement efforts to ensure all change is delivered consistently, effectively, and with minimal disruption to clients and associates.

Key Responsibilities

• Prioritise change initiatives based on alignment with business strategy and the potential impact on benefits realisation
• Monitor, measure, and report on the benefits realisation of implemented changes to ensure value delivery and continuous improvement
• Collaborate effectively with operational teams to ensure changes meet their requirements and drive desired outcomes
• Apply ADP’s change management framework to initiatives, including impact assessments, communications, and stakeholder alignment
• Support operational readiness planning and execution across the Services organisation
• Partner with cross‑functional stakeholders to embed process excellence across operational workflows
• Maintain and support the delivery of the Continuous Improvement framework within Service Operations
• Contribute to the overall Service Excellence roadmap by identifying and enabling transformation opportunities
• Ensure service changes are embedded in a structured, consistent, and repeatable manner
• Own and update the Service Operating Manual in collaboration with Service Delivery teams and SMEs
• Track change implementation and support post‑change reviews to identify lessons learned
• Support the maintenance, review, and testing of Business Continuity Plans (BCP) in alignment with global standards
• Facilitate end‑to‑end process mapping, documentation, and periodic process reviews

Skills & Competencies

Preferred Experience

Benefits

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