Duty Manager

Pay :  £30,000.00 - £35,000.00 per year

Hospitality Duty Manager

My client are seeking a one-of-a-kind team leader with a passion for hospitality and the experience to take the team to new heights. Demonstrable experience in customer service & team training are essential and form the cornerstones of this role, along with the willingness and ability to deliver great service yourself.

The Hospitality Duty Manager will oversee day-to-day operations, ensuring a seamless guest experience while leading a team of dedicated staff. As the face of the business during your shift, you will be responsible for managing guest relations, resolving operational challenges, and fostering a welcoming, efficient environment. This is an exciting opportunity for a passionate and experienced hospitality professional to join a dynamic team and make a lasting impact.

Key Responsibilities :

Guest Experience Management :  Ensure all guests receive the highest standard of service and satisfaction during their stay, handling any concerns or complaints with professionalism and efficiency.

Operational Excellence :  Oversee the day-to-day operations of the hotel, restaurant, and other facilities, ensuring smooth service delivery and adherence to the hotel's operational standards.

Staff Leadership & Development :  Lead and motivate the team, ensuring each member is properly trained, equipped, and inspired to deliver exceptional service. Provide on-the-job coaching and support to promote a positive work environment.

Health & Safety Compliance :  Maintain a safe and secure environment for both guests and staff by ensuring compliance with all safety, cleanliness, and regulatory standards.

Shift Coordination :  Manage and prioritise the allocation of resources during each shift, ensuring efficient operations across all departments including front desk, housekeeping, and food & beverage.

Guest Feedback & Continuous Improvement :  Collect feedback from guests and staff, using this information to make improvements and elevate the overall guest experience.

Problem Resolution :  Address and resolve any operational issues that arise during your shift, including guest complaints, staffing issues, or operational delays, ensuring minimal disruption to the guest experience.

Financial Awareness :  Assist with managing departmental costs, including labour, supplies, and inventory, and ensuring resources are used efficiently to maximise profitability.

Key Requirements :

Experience :  Minimum of 3 years in a hospitality management or supervisory role, ideally in a hotel or restaurant environment.

Leadership :  Proven ability to lead, motivate, and inspire a team, while demonstrating excellent communication and interpersonal skills.

Guest-Focused :  A strong passion for providing outstanding guest service and a track record of ensuring customer satisfaction.

Problem Solver :  Ability to think quickly and resolve issues effectively under pressure, ensuring a positive outcome for both guests and staff.

Operational Knowledge :  In-depth understanding of hospitality operations, including guest services, front desk, housekeeping, and food & beverage.

Organisational Skills :  Strong multitasking abilities, with a keen eye for detail and an ability to stay calm and composed in a busy, fast-paced environment.

Flexibility :  Ability to work varied shifts, including evenings, weekends, and holidays, in line with business needs.

Tech-Savvy :  Comfortable using zonal software and other digital tools to manage operations.

What We Offer :

Competitive salary upto 35k

Opportunities for career growth and professional development

A supportive and collaborative team environment

The chance to work in a multi-functional event space

Employee discounts on services

A chance to be part of a team that’s passionate about creating memorable experiences for our guests

48 hours a week contract

Benefits : Company events

Company pension

Discounted or free food

Employee discount

Gym membership

On-site parking