Technical Account Manager - GBP 45000 + 10000 OTE

IT Managed Services

Are you a relationship-driven tech professional who loves helping clients unlock the full potential of technology? This is your chance to join a fast-paced, forward-thinking environment where innovation meets customer success.

We're looking for a Technical Account Manager (TAM) who thrives at the intersection of technology and people. You'll act as the trusted advisor for key clients, combining technical expertise with first-class account management skills to ensure long-term success.

• ?? What You'll Be Doing
• Be the trusted advisor - build strong, lasting client relationships and serve as the go-to contact for all technical needs.
• Solve real business challenges - understand customer goals and translate them into innovative technical solutions.
• Drive onboarding & adoption - support customers through implementation, integration, and deployment.
• Keep clients ahead - provide expert guidance, demos, workshops, and ongoing training to maximise value.
• Own escalations - resolve complex technical challenges swiftly and effectively.
• Grow accounts - identify upsell and cross-sell opportunities while ensuring renewals and retention.
• Influence the future - collect feedback and shape the roadmap of next-generation solutions.
• ? What We're Looking For
• Experience in a technical, client-facing role (TAM, Solutions Engineer, Customer Success, etc.)
• Strong technical knowledge across areas such as cloud, SaaS, networking, cybersecurity, or business applications
• Exceptional communication skills - you can make the complex simple
• Proven ability to manage multiple projects in a fast-paced environment
• Customer-first mindset with excellent problem-solving and strategic thinking skills
• Comfortable with tools like CRM, ticketing systems, and productivity platforms
• Flexibility to travel occasionally for client meetings and industry events
• ?? What's in It for You?
• ?? £45,000 salary + £10,000 OTE
• ?? Hybrid working model (office & remote flexibility)
• ?? Career progression into senior account management, solutions architecture, or customer success leadership
• ????? Ongoing training, certifications, and professional development opportunities
• ?? A vibrant, collaborative environment where innovation and client success drive everything we do
• ?? If you're passionate about technology, love solving problems, and want to play a key role in client success, we'd love to hear from you!

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