Customer Support Team Leader

Come and join us as a Customer Support Team Leader at our Sandtoft site in Doncaster!

Wienerberger is a leading international provider of building materials and infrastructure solutions. We improve the quality of life and shape the future of construction. With our 19,000 employees at 216 locations in 28 countries, we improve the lives of people all over the world. Our products and system solutions enable energy-efficient, healthy, climate-friendly and affordable living.

About the Role

Our Customer Support Team Leader – Roof role will suit a candidate who enjoys leading a team whilst providing a high standard of customer service, who works accurately, efficiently and has an appetite to learn and further develop their own skills whilst continuously setting examples to the team.

Duties also include :

• Dealing with complaints and negotiate remedial offers
• Cleanse order books on a monthly basis
• Collate information for price increase
• Collate information for KPIs
• Work closely with Logistics
• Actively look for areas that you may be able to provide help and support in the form of administration by monitoring workloads to ensure tasks can be completed within agreed timescales
• Look over schedules against stock issues
• Taking responsibility for managing staff to include but not limited to; training and development, inducting new team members, supporting attendance and conducting performance reviews
• Conduct Quiet Word meetings
• Take responsibility for identifying own personal training needs to ensure effective performance of your role.
• Always strive to get the best from your team, through leading by example, set directions, active team building, encouraging contributions and nurturing talent
• Know and communicate the appropriate targets
• Share the Company’s vision through regular interaction with the team, collectively and individually, gaining commitment and motivation to inspire performance.
• It may be necessary to attend important meetings, training sessions outside of normal working hours

Hours of Work :   to , Monday to Friday

About You

About our Benefits

So what are you waiting for? Come and join Wienerberger as a  Customer Support Team Leader  and start growing your career with us today!

The closing date for this role is subject to change and may be closed earlier than advertised.