Member Experience Specialist - Bill Bartley Family YMCA

Member Experience Specialist - Bill Bartley Family YMCA

Category : Entry Level

Location : Bill Bartley Family Branch

Job Type : Part-Time

Rate : $10.00 - $13.00 Hourly

Description : POSITION SUMMARY :

Ensure unparalleled service for our valued members, guests, and program participants. Attend promptly to their needs, actively advocating memberships, programs and special events for all departments and branches. Uphold the impeccable standards of the organization’s cleanliness. Join us in delivering exceptional experiences that define our commitment to member satisfaction and community engagement

ESSENTIAL FUNCTIONS :

• Provides excellent service to members, guests, and program participants in-person, over the phone, enhancing overall member retention.
• Conduct informative interviews and provide tours tailored to the needs of potential members; proficiently promote and sell memberships
• Foster meaningful connections with members and encourage engagement within the YMCA community
• Effectively manage and resolve membership inquiries and escalate complex issues to supervisors as needed
• Adhere strictly to YMCA policies related to member services
• Maintain vigilant oversight of locker room facilities in accordance with established guidelines
• Contribute to the YMCA’s membership growth initiatives through proactive engagement and promotion
• Comply with all association and role-specific training requirements to uphold operational standards and personal development
• Demonstrate flexibility by working varying hours and locations as required to meet the needs of the organization
• Any additional duties as assigned by management, supporting the mission, need, and goals of the YMCA

QUALIFICATIONS :

Increase energy, decrease stress, prevent illness, maintain a healthy weight, find personal balance, and enjoy quality time with family and friends... at the Y! We combine spirit, mind, and body in an integrated approach to well-being that goes beyond just fitness.

OUR MISSION : To put Christian principles into practice through programs that build healthy spirit, mind, and body for all.

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