Adviser

Hours : 37 hours per

week

Salary : £24,335

per annum

Job Type : Permanent

Annual

Leave : 20 days plus bank holidays & five office closure

days

Location :

Office-based in Norfolk (Norwich, Dereham, or King’s

Lynn)

Pension : 4.5%

Contribution

Are

you driven to support others and create meaningful change in your

community?

We’re looking for a compassionate and

proactive Adviser to join our team, with a particular focus on

supporting individuals and households with energy-related

advice.

About

the Role

As an Adviser, you will

provide holistic advice and support across a range of issues,

including benefits, housing, debt, and access to local services. A

key part of your role will be helping people navigate the

challenges of rising energy costs, understanding their bills,

accessing grants or discounts, and improving energy efficiency in

their

homes.

Key

Responsibilities : Provide

one-to-one advice sessions in person, by phone, or

online.

Support clients with energy-related

issues such as : Understanding energy

bills and tariffs

Switching

suppliers

Accessing fuel vouchers or hardship

funds

Improving home energy

efficiency

Signpost or refer clients

to specialist services where needed.

Keep

accurate records and contribute to monitoring and

reporting.

Stay up to date with relevant

legislation, schemes, and local support

options.

Experience in advice work or

energy support is desirable but not essential.

About

you :

We’re looking for someone who

is :

A great communicator and active

listener

Empathetic, non-judgmental, and

solution-focused.

Organised and able to manage

a varied caseload.

Willing to learn about

energy advice- with full training

provided.

What

we offer : Comprehensive

training to become an accredited

Adviser.

Ongoing support and professional

development

4.5% employer pension

contribution

Opportunity for flexible

working

20 days annual leave plus bank holidays

and five office closure days (3 at Christmas and two in the

summer)

The

deadline for submission is Wednesday, 15th October 2025. Interviews

will be on Wednesday, 22nd October 2025.

Please

note that this post will be subject to a DBS check and a Right to

Work Check.