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Operations Manager

Operations Manager

McGinley Support ServicesEngland, United Kingdom
1 day ago
Job type
  • Full-time
Job description

Overview

Operational Manager

Surrey Based

A fast-growing digital agency with teams in the UK and US is seeking an Operational Manager to lead and scale a high-performing chat team. This is a pivotal leadership role focused on driving growth, operational excellence, and team culture. The successful candidate will report directly to the CEO and play a key role in managing performance, maintaining a healthy Cost-to-Revenue (CTR) ratio, and ensuring smooth communication across teams. This is a hands-on role for someone who thrives in fast-paced, high-stakes environments and is ready to take ownership of both strategy and execution.

Responsibilities

  • Leadership & Team Management

Provide clear direction and accountability across the team

  • Conduct one-on-one meetings, manage progression, and handle disciplinary matters
  • Operational Strategy & Performance

    • Drive sustainable growth through effective planning and forecasting

  • Maintain a CTR ratio of
  • Data & Reporting

    • Deliver timely, actionable reporting and analysis to the CEO

  • Use data to inform strategy and troubleshoot performance issues
  • Process & Systems

    • Write and refine SOPs to improve efficiency and consistency

  • Optimise new and existing systems
  • Communication & Morale

    • Foster a culture of accountability and high morale

  • Ensure transparent communication across teams and leadership
  • Recruitment

    • Own the hiring process, including writing job descriptions for new team members

    Qualifications

  • Proven experience in team leadership and management (agency / startup preferred)
  • Strong understanding of data and analytics for operational decision-making
  • Confident in troubleshooting and solving performance challenges
  • Experience with forecasting, planning, and budget management
  • Excellent written and verbal communication skills
  • Highly organised and capable of managing multiple priorities
  • Demonstrated ability to write effective SOPs
  • Experience with recruitment and job spec creation is a plus

    • Benefits

  • 28 days paid leave (including public holidays)
  • Gym membership with spa and sauna
  • Regular team events and trips
  • WFH flexibility and personal development budget
  • Pension scheme
  • All necessary hardware and software provided

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    Operation Manager • England, United Kingdom