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Customer Advisor - 16.5 hours

Customer Advisor - 16.5 hours

JoJo Maman BébéBelfast, Northern Ireland, United Kingdom
16 days ago
Job type
  • Full-time
Job description

Overview

Customer Advisor - 16.5 hours at JoJo Maman Bébé

Join the JoJo story as the face of our brand, delivering exceptional customer care and service across our clothing and products for families. You will guide, inform and assist customers in their purchases, from maternity wear to baby products, and support omni-channel orders as we move into a digital retail world.

Our stores vary in layout and character, but all share a commitment to our values and to upholding B Corp principles.

Responsibilities

  • Assist customers in diverse situations, including maternity wear and baby products, and demonstrate products where appropriate.
  • Prepare and manage Omni-Channel orders, liaising with customers in-store and by phone.
  • Use digital or virtual learning platforms to continuously develop product knowledge and retail skills.
  • Keep the store looking immaculate and maintain high visual standards.
  • Listen to customer needs and determine the best solutions, focusing on empathy and active listening rather than hard selling.
  • Be flexible with hours to meet store requirements; typical week is 16.5 hours (1 x 6 hours and 1 x 4.5 hours) with some flexibility.

Qualifications

  • Previous retail, customer service and sales experience.
  • Competent IT skills with the ability to learn new systems quickly.
  • Ability to learn and retain high-quality product information and communicate it effectively.
  • Self-motivated with a curiosity to learn new products independently.
  • Strong listening, empathy and customer needs understanding; comfortable with a non-pushy sales approach.
  • Ability to work well in a small team and maintain a respectful, harmonious working environment.
  • Flexibility to work across a retail environment open seven days a week.
  • Attention to detail and a commitment to store upkeep and standards.

    • Typical Schedule

    16.5 hours per week (1 x 6 hours & 1 x 4.5 hours) with flexibility according to store requirements.

    Perks And Benefits

  • Extra day of annual leave for each year with the company, up to 38 days.
  • Birthday leave option.
  • Non-contractual bonus scheme and enhanced pension scheme.
  • Cycle to work scheme and financial wellbeing app with earned-wage access.
  • Savings scheme with Smart Money Cymru (available to all staff, not restricted by location).
  • Flexible work options and staff social events.
  • Employee recognition programme and volunteer days.
  • Health and Wellbeing hub.
  • Specsavers eye-care voucher (terms apply) and 40% discount on JoJo branded products.
  • Ongoing training and development opportunities.

    • Note : Age requirements apply per UK law. JoJo Maman Bébé is committed to a diverse and inclusive workforce and welcomes applicants from all backgrounds.

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