Team Lead (Dorset)

Team Lead (Dorset)

Location : Dorset (based at Weymouth Wimborne or Gillingham hubs)

Service Area : Countywide Dorset (excluding Bournemouth Christchurch & Poole)

Contract Type : 26 hours per week Permanent

Salary : 31030 - 41980

An exciting opportunity has arisen for an experienced and motivated Team Leader to join our expanding service across Dorset . This pivotal role will provide leadership to our Single Point of Contact (SPOC) function ensuring high-quality service delivery and effective partnership working across the county.

You will be part of a dynamic management team playing a key role in shaping service delivery developing innovative processes and supporting staff to deliver the best possible outcomes for the people we support.

About the Role

As Team Leader you will provide effective leadership oversight and line management to the SPOC team ensuring services operate efficiently responsively and to a high standard. The role is countywide and will involve travel between Dorset hubs where required to meet service needs.

You will thrive in a fast-paced environment confidently problem-solve support staff development and contribute to continuous service improvement.

What Youll Do

In addition to the duties outlined in the full Job Description you will be responsible for :

Providing effective line management for the SPOC team

Offering strong leadership and operational oversight to ensure high-quality delivery

Driving innovation in SPOC processes and leading initiatives to enhance performance

Leading and developing the Relative Support offer to meet service needs

Facilitating group supervision and leading regular team meetings

Delivering training and coaching to support staff development and best practice

Supporting the continuous improvement of partnership working and referral pathways

Actively contributing as a member of the management team supporting service-wide decision-making

To Succeed in This Role :

Were seeking an enthusiastic and experienced leader with a passion for service excellence and team development.

Essential skills and experience include :

Leadership : Proven experience leading managing and motivating teams

Customer Service : Strong commitment to excellent service delivery and stakeholder engagement

Service Delivery : Ability to oversee day-to-day operations and ensure timely appropriate support

Data & Reporting : Confidence in preparing reports and undertaking statistical analysis

Communication : Excellent written and verbal communication skills

Problem-Solving : A proactive solutions-focused approach

Adaptability : Flexibility to support evolving services and develop new pathways

Please read the full Job Description and Person Specification prior to applying for this position.

For full person specifications and job details please visit this link.

Please note : The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together weve created one of the largest mental health and social support charities in England.

Every year we support around 125000 people through nearly 200 services and its all made possible by our 3500 brilliant staff and volunteers.

Make a real difference in your community

Are you passionate about helping others live safer healthier more independent lives Join our team at Waythrough and support people facing challenges around mental health substance use housing or domestic abuse. This is more than just a job its a chance to build meaningful relationships and create lasting change.

What We Offer

We value the people who make a difference every day. Alongside meaningful work youll enjoy a comprehensive benefits package :

27 days annual leave rising to 32 after 1 year (plus bank holidays)

Pension scheme with 4.5% employer contribution matched up to 6.5%

Life assurance (3 annual salary)

Enhanced sick pay and family-friendly pay

Birthday leave and the option to buy up to 5 extra days annual leave

Professional fee reimbursement for relevant qualifications

24 / 7 online GP access and Employee Assistance Programme

Recognition and long service awards via our Way to Go and Aspirations portals

500 Recommend a Friend bonus

Cycle to Work scheme and Credit Union membership

Discounts via Blue Light Card Charity Discounts Extras and Tickets for Good

Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme - all applicants are welcome and adjustments can be made to enable fair participation.

If you need adjustments or support to apply please email our recruitment team :

Closing Date :

Key Skills

Law Enforcement,ABB,Marine Biology,Filing,Automobile,AV

Employment Type : Part-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 31030 - 41980