Information Technology Support Technician

Role Profile

Are you a problem-solver with a passion for technology and a desire to make a real impact? We’re looking for an enthusiastic IT Support Technician to support a vibrant school community teachers, support staff, students, and visitors while also providing remote and onsite support to our partner sites.

In this hands-on role, you’ll help keep the technology running smoothly every day, contribute to exciting infrastructure projects, and play a key part in maintaining a modern, secure and innovative IT environment.

Your responsibilities as an IT Support Technician:

• Be the go-to person for day-to-day IT support, ensuring systems and devices are reliable, secure and ready when needed.
• Deliver first- and second-line support—diagnosing issues, troubleshooting efficiently, escalating where needed and keeping users informed.
• Support school events, making sure AV, networking and IT setups run without a hitch.
• Work with the Network Manager on upgrades, maintenance and infrastructure projects across the school.
• Help manage servers, cloud services, networks and endpoint environments.
• Maintain secure IT operations through good practice with access control, patching, backups and safeguarding.
• Deploy and support end-user devices—desktops, laptops, tablets, printers, mobiles and peripherals.
• Set up and troubleshoot AV systems: interactive screens, projectors, digital signage and classroom tech.
• Assist with deploying and maintaining school applications and cloud platforms.

About You

• A logical thinker with strong attention to detail and a passion for problem-solving.
• Great communicator- comfortable working with everyone from senior leaders to students.
• Excellent time-management, able to juggle multiple tasks and prioritise effectively.
• Curious, adaptable and eager to learn new technologies
• End-user support across Windows 10/11, macOS and ChromeOS, including device deployment and modern management (Intune, Autopilot, Apple School Manager, MDM).
• Hardware troubleshooting for PCs, laptops, tablets, printers and peripherals.
• Server and identity management within Windows Server 2016–2022, Active Directory, Azure AD/Entra ID and Group Policy.
• Microsoft 365 administration, including Exchange Online, SharePoint and Teams.
• Networking fundamentals such as DHCP, DNS, TCP/IP, VLANs, switching, Wi-Fi and basic firewall concepts.
• Cloud and security tools, including backup technologies (Veeam, cloud backups), antivirus/endpoint protection, email/web filtering and safeguarding systems.
• Education technology, including MIS platforms (SIMS, iSAMS, SchoolBase) and classroom technologies like interactive screens and AV equipment.