Business Improvement Specialist

Overview

We are seeking a proactive, results-driven Business Improvement Specialist to lead business process change initiatives within our Telecoms division. The role will identify inefficiencies, develop improved workflows, and deliver automation and transformation projects that support business growth, enable scale and enhance customer experience. Working cross-functionally, the role involves mapping current and future-state processes, aligning improvements with strategic priorities and owning projects from concept to implementation in a dynamic, fast-paced environment.

Responsibilities

• Lead discovery sessions and workshops to assess current processes, risks, and inefficiencies.
• Analyse workflows and data to identify opportunities for improvement, automation and optimisation — aligned to business objectives.
• Collaborate with stakeholders across the business to define requirements and improvement goals.
• Document current and future-state process maps.
• Collaborate with the Salesforce team and developers to support and prioritise development requests / tickets, ensuring alignment with business strategy.
• Reporting and monitoring to support process governance and identify risk / gaps.
• Develop innovative, scalable processes to add value and support business growth.
• Deliver process automation and solutions to reduce manual effort and streamline operations.
• Develop project plans, timelines and delivery milestones.
• Support process testing, UAT and handover to ensure business readiness.
• Partner with stakeholders and teams to implement changes and support adoption.
• Act as the main point of contact for projects, engaging stakeholders and managing risks.
• Support training, documentation, and clear communication for rollouts.
• Define KPIs to measure the impact of implemented changes.
• Monitor post-implementation performance to assess results and drive continuous improvement.
• Maintain process documentation and support ongoing optimisation efforts across departments.

Qualifications

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