Service Quality Specialist

Service Quality Specialist

Stratstone

Porsche Centre - Bolton

OTE up to £39,920 with pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services

As Service Quality Specialist, you’ll be joining the Porsche Bolton team, that reports directly to the Service Leader. You’ll be accountable for ensuring the entire aftersales department deliver the highest standards of work and customer satisfaction, by ensuring technical repairs, warranty and productivity are to the highest standards

So, what’s it all about, the role :

• You’ll be providing technical support & guidance to Technician and Service advisors, whilst ensuring the workshop process are in line with Porsche Service Process
• You’ll manage technical repair progression by usage of systems and process
• You’ll be in control of PCSS coding & documentation quality standards
• You'll manage and maintain PCGB warranty standards
• You'll be coaching and developing Vehicle Technicians and Service Advisors in the latest Porsche Systems

What are we looking for, the person :

• You’ll have a strong attention to detail when carrying out quality checks
• You’ll have a strong technical knowledge and must be process driven
• You’ll be enthusiastic to learn & develop with new systems and technology
• You’ll be able to absorb information quickly and effectively communicate this with your aftersales team